Results 21 to 26 of about 26 (26)

УкраPublic monitoring of establishment and operation of administrative services centers in Ukraine

open access: yesAspekti Publìčnogo Upravlìnnâ, 2014
The paper examines the role of civil society in the processes of designing and operation of the administrative services centers in Ukraine. The authors analyze of NGOs approaches to providing a methodological basis for public monitoring of the ...
O. V. Lazarenko   +1 more
doaj  

Formation of a new administrative services’ delivery system in the conditions of decentralization

open access: yesAspekti Publìčnogo Upravlìnnâ, 2015
The paper summarizes the results of the administrative services’ delivery quality evaluation study of the residents of Ukraine. The basic principles of public services’ delivery are considered: transparency; customers’ involvement; customer satisfaction;
Т. V. Mаmаtоva
doaj  
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