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Active Listening

The Focus and Leverage Improvement Book, 2018
Active listening is a way of listening and responding to another person that improves mutual understanding. Often when people talk to each other, they do not listen attentively.
ByBob Sproull
openaire   +2 more sources

Listen to their heart: Why does active listening enhance customer satisfaction after a service failure?

International Journal of Hospitality Management, 2021
A service employee’s active listening plays a crucial role in restoring a damaged customer relationship. However, previous studies reveal little about how listening to customer complaints operates in recovering a service failure.
Kyeong Sam Min, J. Jung, Kisang Ryu
semanticscholar   +1 more source

A Discursive Approach to Young Adult Romantic Couples Use of Active Listening to Manage Conflict During Natural Everyday Conversations

International journal of Listening, 2022
The present study uses a discursive psychological approach to examine naturally occurring bids at active listening as they arise spontaneously in the everyday interactions between young adult couples.
N. Korobov
semanticscholar   +1 more source

”SO YOU’RE TELLING ME . . . ”: PARAPHRASING (FORMULATING), AFFECTIVE STANCE, AND ACTIVE LISTENING

International journal of Listening, 2022
Paraphrasing is one of the core practices associated with active listening. While its use is widely advocated, research on its efficacy shows limited results. Paraphrasing-like actions have been studied extensively in conversation analytic research under
P. Glenn
semanticscholar   +1 more source

Active Listening

Proceedings of the 18th ACM International Conference on Interaction Design and Children, 2019
This paper explores how sound-based tangible toys can encourage children to engage with sounds in their environment through active listening and collaboration with their peers. Twenty-eight children, aged 3 to 4.5 years old, explored sound in their environment through three toy prototypes.
Kristin Carlson   +2 more
openaire   +1 more source

Listenership always matters: active listening ability in L2 business English paired speaking tasks

International Review of Applied Linguistics in Language Teaching
Active listening, foundational for meaningful social interaction, plays a pivotal role in enhancing interactional competence (IC) during dialogues. Despite its importance, current second language (L2) assessments, such as the TOEFL iBT and the Business ...
Wei Gao, Menghan Wang
semanticscholar   +1 more source

The Impact of Active Listening on Student Engagement and Learning Outcomes in Educational Settings

International Journal of Universal Education
Active listening is a crucial skill in education, fostering meaningful communication between educators and students. This paper explores the theoretical foundations of active listening, including historical developments and key models such as those ...
O. C. Paramole   +3 more
semanticscholar   +1 more source

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