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Unlocking Privacy in Healthcare: The Impact of Explanations on Privacy Concerns and Self‐Disclosure to Conversational Technologies

open access: yesJournal of Operations Management, EarlyView.
ABSTRACT While artificial intelligence (AI)‐based conversational technologies offer exciting prospects in healthcare, the lack of transparency and elevated privacy concerns in using such technologies remain a challenge and make much‐needed information difficult to obtain while administering patient care.
Hashai Papneja, Sarv Devaraj
wiley   +1 more source

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