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The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence. [PDF]
Wang Y, Xu Y, Wu TJ.
europepmc +1 more source
Correction to Lymphatic‐Inspired and TENG‐Powered Soft Fiber Pumps for Soft Robots
SmartBot, EarlyView.
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Correction to “T‐800: An 800 Hz Data Glove for Precise Hand Gesture Tracking”
SmartBot, EarlyView.
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Sorry Doesn't Cut It, or Does It? Insights from Stock Market Responses to Corporate Apologies
Journal of Economic Behavior and Organization, 2023Qi Ge, Benjamin Ho
exaly
How Important Is an Apology to You?: Forecasting Errors in Evaluating the Value of Apologies
Psychological Science, 2011Madan Pillutla +2 more
exaly
Social Dominance Orientation Predicts Opposition to Hierarchy-Attenuating Intergroup Apologies
Personality and Social Psychology Bulletin, 2019Kanishka Karunaratne, Simon M. Laham
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