Results 91 to 100 of about 203,480 (347)
Social dominance orientation as an obstacle to intergroup apology
PLoS ONE, 2019 Social Dominance Orientation (SDO) has engaged the interest of social and personality psychologists as it has deep implications for the psychology of intergroup conflict, particularly regarding factors such as prejudice and discrimination, as well as ...
N. Mifune +4 more
semanticscholar +1 more source
Realization of the Speech Acts of Request and Apology by Middle Eastern EFL Learners
, 2017 The objective of this study was to investigate the request and apology strategies of Kurdish EFL undergraduate students (KEFLUS) and their linguistic and pragmatic competence in making requests and apologies. The participants were 83 KEFLUS and 14 native
Yaseen Alzeebaree, M. Yavuz
semanticscholar +1 more source
When It’s Good to Feel Bad: An Evolutionary Model of Guilt and Apology
Frontiers in Robotics and AI, 2018 We use techniques from evolutionary game theory to analyze the conditions under which guilt can provide individual fitness benefits, and so evolve. In particular, we focus on the benefits of guilty apology.
Sarita Rosenstock, Cailin O’Connor
semanticscholar +1 more source
Defining Reconciliation Studies: Theoretical and Practical Dimensions
Conflict Resolution Quarterly, EarlyView.ABSTRACT Reconciliation studies (RS) has become increasingly influential in understanding alternative views to ending conflict and dealing with the aftermath. As a discipline or field, however, it is not well defined. The actual usefulness of reconciliation (as a concept), or of RS (as a discipline), is debated, and due to its growing usage, it is ...
Colleen Alena O’Brien
wiley +1 more source
Suomen Antropologi, 2019 Focusing on Prime Minister Gordon Brown’s apology to British child migrants in 2010, this article proposes that public apology, as a moral and political act, is a compelling site for examining attempts to redefine and redress previously silenced pasts ...
Katja Uusihakala
doaj +1 more source
, 2017 Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purpose of automating customer service interactions.
Austin J. L. +12 more
core +1 more source
From Custom to Court: The Evolution of Mediation in European Legal Systems
Conflict Resolution Quarterly, EarlyView.ABSTRACT This article traces how European mediation has repeatedly rebalanced three variables—(1) the source of mediator authority, (2) the degree of institutionalization, and (3) the operative meaning of voluntariness—from antiquity to the present. Using three periods—Proto‐Mediation (c. 500 BCE–c. 1750), Classical Mediation (c.
Viktoriia Hamaiunova
wiley +1 more source
Situational Crisis Communication Theory and the Use of Apologies in Five High-Profile Food-Poisoning Incidents [PDF]
, 2018 This article examines the role that apologies play in situational crisis communication theory (SCCT) and focuses on a number of recent food-poisoning incidents.
Dulaney, Emmett, Gunn, Rebecca
core +1 more source