Results 11 to 20 of about 75,702 (301)

Apology: a Strategy to Recognize Speakers' Behaviour (the Analysis of Apology Found in “the Sound of Music” Play) [PDF]

, 2015
Tuturan permintaan maaf (apology) dapat digunakan untuk mengetahui perilaku penuturnya. Analisis tuturan permintaan maaf seseorang, dapat digunakan untuk mengetahui berbagai aspek perilaku orang tersebut, sopan santunnya, kepekaan sosialnya dan juga ...
Mukaromah, D. (Dyah)
core   +5 more sources

Tactics of Сommunicative Mitigation Strategy “Apology” in the German Business Discourse

Известия Южного федерального университета: Филологические науки, 2017
The real research is fulfilled in the actual communicative and pragmatical direction. We have generalized data of the earlier conducted researches, and have expanded the existing notions about the specific features of the communicative tactics used in ...
Yulia G. Gorpennikova
doaj   +1 more source

PRAGMATIC TRANSFER IN APOLOGY EMPLOYED BY ENGLISH EDUCATION STUDENTS OF ISLAMIC STATE UNIVERSITY (UIN) RADEN FATAH

English Review: Journal of English Education, 2019
This study intends to find out and to describe apology strategies made by the sixth and eighth semester students of English Education Study Program of Islamic State University (UIN) Raden Fatah Palembang, and to explain how the pragmatic transfer ...
Tiara Eliza
doaj   +1 more source

Discursive Strategies of Indirect Apology in English-Language Personal Communication

Дискурс, 2021
Introduction. The urgency of the paper is due to the increased interest of linguists in the harmony of interaction and polite interpersonal communication maintenance and restoration.
E. Yu. Ilyinova, O. S. Volkova, V. A. Litvinova   +2 more
doaj   +1 more source

The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behaviour [PDF]

, 2007
Service recovery strategies have been identified as a critical factor in the success of. service organizations. This study develops a conceptual frame work to investigate how specific service recovery strategies influence the emotional, cognitive and ...
A. Palmer, R. Beggs, C. Keown-McMullan, A.K. Smith, R.N. Bolton, A.K. Smith, R.N. Bolton, J. Wagner, A.S. Mattila, C.A. Enz, A.S. Mattila, J. Wirtz, B.A. Sparks, J.R. McColl-Kennedy, C. Gronroos, C. Gronroos, C.H. Lovelock, D.M. Szymanski, D.H. Henard, D.T. Nguyen, J.R. McColl-Kennedy, H.M. Weiss, J. Pallant, J. Wirtz, A.S. Mattila, J.C. Huefner, B.L. Parry, C.R. Payne, S.D. Otto, S.C. Huff, M.J. Swenson, H.K. Hunt, J.C. Huefner, H.K. Hunt, J.F. Hair, R.E. Anderson, R.L. Tatham, W.C. Black, J.G. Maxham, J.O. Nunnally, J.P. Forgas, J.R. McColl-Kennedy, B.A. Sparks, K. Schoefer, C. Ennew, K. Woo, H.K.Y. Fock, K.D. Hoffman, S.W. Kelley, H.M. Rotalsky, K.P. Scherer, G. Caechi, L. Dube, K. Menon, L.C. Harris, K.L. Reynolds, L.C. Harris, K.L. Reynolds, L.L. Price, E.J. Arnould, F. Bardhi, L.R. Kahle, P. Kennedy, M. Davidow, M. Johnson, G.M. Zinkham, M.A. McCollough, L.L. Berry, M.S. Yadav, M.J. Bitner, A.R. Hubbert, M.J. Bitner, B.H. Booms, L.A. Mohr, M.J. Bitner, B.H. Booms, M.S. Tetreault, M.L. Richins, N.K. Allison, N.N. Bechwati, M. Morrin, O. Freestone, V.-W. Mitchell, P. Shaver, J. Schwartz, D. Kirson, C. O’Connor, R. Bougie, R. Pieters, M. Zeelenberg, R. Hill, R.A. Fullerton, G. Punj, R.A. Fullerton, G. Punj, R.A. Spreng, G.D. Harrell, R.D. Mackoy, R.J. Bennett, S.L. Robinson, R.L. Oliver, R.L. Oliver, R.L. Oliver, R.L. Oliver, J.E. Swan, R.P. Bagozzi, M. Gopinath, P.U. Nyer, R.P. Fisk, S.W. Brown, M.J. Bitner, R.P. Hill, J.C. Ward, S. Fullerton, K.B. Kerch, H.R. Dodge, S.S. Tax, S.W. Brown, M. Chandrashekaran, S.W. Kelley, K.D. Hoffman, M.A. Davis, T. Kunin, T. Kunin, T.W. Andreassen, W.J. Lundstrom, L.M. Lamont, W.R. Forrester, M.F. Maute   +61 more
core   +2 more sources

Politeness in Bad Neighbors Movie

Linguistic, English Education and Art (LEEA) Journal, 2018
The research aims at describing politeness used by Americans in Bad Neighbors movie to express apology. This is a qualitative descriptive research which identified, observed, transcribed the data as well as described them in the sentences.
Sastika Seli, Dewi Syafitri
doaj   +1 more source

Use of Apology Strategies in Emails by Chinese Learners of English: Evidence Based on Naturally Occurring Data

Frontiers in Psychology, 2022
Using a data set of 30 authentic institutional emails written by Chinese college students to their native English teacher, this article investigates the frequency and combinations of apology strategies used by English as a Foreign Language (EFL) learners
Ying Chen, Qi Lu, Yuxuanjing Wei
doaj   +1 more source

Apology Strategies in Situational Comedy: Ifid Analysis

Scope : Journal of English Language Teaching, 2021
<p>Sometimes when someone who has made mistakes or says a statement which causes offence to others, she/he needs to maintain that kind of situation in response by apologies. The research aims at describing the strategies of apology in situational comedy.
Siti Tuti Alawiyah, Nico Harared
openaire   +1 more source

Apology Strategies Expressed by the Characters in The Proposal Movie

Nobel: Journal of Literature and Language Teaching, 2016
This research is based on the fact that mistake may occur in human interaction. To minimize its effect, the interlocutor needs to apologize to his/her counterparts.
Amatullah Nabilah, Nuraziza Aliah
doaj   +1 more source

Linguistic politeness of Pakistani English and British English speakers: Culture and gender perspectives

Cogent Arts & Humanities, 2021
This study examines sociocultural, pragmatic, and gender differences between native speakers of British English (BritE) and Pakistani English speakers (PakE) in expressing apology responses (ARs).
Tahir Saleem, Musarat Yasmin, Aisha Saleem   +2 more
doaj   +1 more source