Results 281 to 290 of about 75,702 (301)

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory

Journal of Retailing and Consumer Services, 2023
Mengmeng Song, Huixian Zhang, Yucong Duan   +2 more
exaly  

VITALITY: AN APPEAL, AN APOLOGY, AND A CHALLENGE ADDRESSED TO BROTHER PRACTITIONERS.

Lancet, The, 1898
exaly   +8 more sources

Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication

Public Relations Review, 2008
W Timothy Coombs, Sherry J Holladay
exaly  

A balance theory approach to stakeholder network and apology strategy

Public Relations Review, 2017
Aimei Yang
exaly  

Apology Strategies in Libyan Arabic

2019
openaire   +1 more source

Analysis of the Interactive Relationship Between Apology and Product Involvement in Crisis Communication

Journal of Business and Technical Communication, 2013
Jinbong Choi
exaly  

Strategies of apologizing in Lombok Indonesia

Journal of Politeness Research. Language, Behaviour, Culture, 2006
openaire   +1 more source

Apology Strategies

openaire   +1 more source

QUITTING STILL BEST STRATEGY FOR REDUCING RISKS OF SMOKING

Ca-A Cancer Journal for Clinicians, 2006
exaly  

Chapter 9. Positive politeness apology strategies

2009
openaire   +1 more source