The impact of perceived justice on behavioural intentions in retail banking : an investigation of explanatory roles of service recovery and overall satisfaction [PDF]
The Retail and Marketing Review, 2020 Customers’ behavioural intentions following a service failure is a major concern in the retail banking sector, especially given the fact that the cost of keeping an existing customer is much less than that of acquiring a new one.
D Musiiwa +3 more
doaj
Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives [PDF]
, 2021 PurposeThis study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions.Design/methodology/approachData were collected from participants (n = 258) and parents (n
Biscaia, Rui +12 more
core +1 more source
Analysis of the relationship between the quality of academic service and the behavioural intentions of university students [PDF]
Industrija, 2019 This paper examines whether the behavioural intentions of students are driven by the quality of services provided by faculty management, academic and administrative staff. The sample included 517 students from the University of Novi Sad, Serbia. In order
Šereš Laslo +2 more
doaj
Tourism and Hospitality Management, 2017 Purpose – This paper aims at investigating the customers’ experience in nature-based attractions and its influence on post consumption behavior. Design – The study uses two theoretical frameworks (experience economy and behavioural intentions) to ...
Marios Sotiriadis
doaj +1 more source
Australian Journal of Psychology, 2021 Objective Type 2 diabetes (T2D) risk communication may help individuals better understand their risk and motivate behavioural changes. There is a wealth of research in health risk communication which suggest the effectiveness of message framing and ...
Melvin C. W. Goh +2 more
doaj +1 more source
Linear mixed models for predictors of user behavioural intentions.
, 2023 Linear mixed models for predictors of user behavioural intentions.
Sarah Muir (8876432) +3 more
core +1 more source
An Ordered Regression Model to Predict Transit Passengers’ Behavioural Intentions [PDF]
, 2016 [EN] Passengers’ behavioural intentions after experiencing transit services can be viewed as signals that show if a customer continues to utilise a company’s service.
de Oña, Rocio +4 more
core +1 more source
Factors affecting the green behaviour of hotel managers
European Journal of Tourism ResearchThis study aimed to determine the effects of green human resource management, green culture, environmental consciousness, green psychological climate, green behavioural intentions, and employees' green behaviour.
Erdem BAYDENİZ, Nurullah Kart
doaj +1 more source
Mediating effect of behavioural intention on podcast acceptance [PDF]
Education and Information Technologies, 2020 This research contributes to knowledge in mediating effect of lecturers' behavioural intention towards the acceptance of podcasts technology in universities. A cross-sectional quantitative research design was involved in this study. Also, a total of eight hundred and twenty-nine (829) lecturers participated in this research from three different south ...
Adu Emmanuel Ifedayo +2 more
openaire +3 more sources
Red tourism in China: emotional experiences, national identity and behavioural intentions [PDF]
, 2023 Purpose – This research examined the linkages among emotional experiences, national identity, and behavioural intentions for red tourism in China. Design/methodology/approach – Partial least squares structural equation modeling (PLS-SEM) was applied to ...
Zhang, Yijie +10 more
core +1 more source