AI Chatbots Versus Human Agents for Customer Service: A Social Belonging Perspective
ABSTRACT Artificial intelligence (AI) has rapidly transformed customer service, leading to the widespread adoption of AI‐driven chatbots. Despite these advances, consumers consistently prefer human agents over AI chatbots, as documented in both academic research and industry reports. This research proposes a Social Belonging Perspective to explain this
Linwan Wu, Chi Zhang, Kai Tian
wiley +1 more source
Imagem corporal associada a fatores sociodemográficos, indicadores antropométricos e maturação sexual em adolescentes de uma cidade de pequeno porte [PDF]
Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro de Desportos, Programa de Pós-Graduação em Educação Física, Florianópolis, 2013.O objetivo deste estudo foi identificar a prevalência e os fatores associados à insatisfação com a ...
Fidelix, Yara Lucy
core
Dissatisfaction with body image and weight gain in middle-aged women: A cross sectional study.
ObjectivesTo investigate the relationship between weight gain and body image perception in in middle-aged women.MethodsCross-sectional study with 453 women. Body image was assessed using the Stunkard scale, in which women were classified as: satisfied or
Maria Socorro Medeiros de Morais +7 more
doaj +1 more source
Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source
Contextual Factors Impacting Different Stages of Voluntary Occupational Change: The Case of Turkey
ABSTRACT Occupational change has become increasingly common in recent decades. However, we know little about how contextual factors shape the voluntary occupational change process. By integrating the Careers in Context Framework (Mayrhofer et al. 2007) and the Transtheoretical Model of Career Change (Barclay et al.
Duygu Gulseren +5 more
wiley +1 more source
Objectives: Adolescents’ health is positively influenced by the performance of physical activity. Regarding soccer, a very popular sport, the aims of the study were to assess changes in body composition and body image of late adolescent players during ...
Luciana Zaccagni +3 more
doaj +1 more source
Breadth at the Helm: Generalist CEOs and Corporate ESG Performance‐Evidence From China
ABSTRACT Drawing on the Upper Echelons Theory and the Imprinting Theory, this study conjectures that generalist CEOs may have a stronger tendency to pursue environmental, social and governance (ESG) goals. We perform multiple regression analyses with observations of Shanghai and Shenzhen A‐share listed companies from 2010 to 2023 in order to explore ...
Shanmei Luo +4 more
wiley +1 more source
A study to determine the effect of the media on the perception of adolescent female body image and the resultant relationship to academic achievement [PDF]
Plan BThe purpose of this study was to explore the various issues of body image, and the perceptions that the average adolescent female has about her physical and mental image.
DeLaMater, Jody L.
core
Xingwang Peng, Ruiyao Cao, Yuanyuan Wang, Rongying Yao, Hui Han, Mei Han, Lianguo Fu Department of Child and Adolescent Health, School of Public Health, Bengbu Medical College, Bengbu, Anhui, 233030, People’s Republic of ChinaCorrespondence: Lianguo Fu ...
Peng X +6 more
doaj
ABSTRACT Companies increasingly claim to adopt artificial intelligence (AI) not only for economic but also for ecological and social purposes. However, in light of rising greenwashing, bluewashing, and ethics washing, the impact of the communicated rationale on employees' initial attitude toward AI introduction remains unclear.
Marco Baumgartner +3 more
wiley +1 more source

