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Consumer service and loyalty in Spanish grocery store retailing: an empirical study
International Journal of Consumer Studies, 2009Arturo Molina
exaly
ENHANCING KNOWLEDGE AND STRATEGIC PLANNING OF BANK CUSTOMER LOYALTY USING FUZZY COGNITIVE MAPS
Technological and Economic Development of Economy, 2017Fernando A F Ferreira, João J Ferreira
exaly
Rewards that undermine customer loyalty? A motivational approach to loyalty programs
Psychology and Marketing, 2017exaly