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INFLUENCE USE OF MOBILE BANKING AGAINST SATISFACTION GENERATIONS OF CUSTOMERS MILLENNIALS AT BANK SYARIAH INDONESIA (BSI) [PDF]
Moneta: Jurnal Manajemen & Keuangan Syariah, 2023 Study This aim for analyze satisfaction generations of customers millennials in Indonesian Islamic banks (BSI). Study This use approach quantitative with survey method. Questionnaire has given to public general. Collected data analyzed use method statistics descriptive and inferential.
Viola Alaya +2 more
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PENGARUH KUALITAS LAYANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH (Studi Pada Bank BSI KCP Ratulangi Palopo) [PDF]
, 2022 ABSTRAK Yuvita Savitri, 2022. “Pengaruh Kualitas Layanan Mobile Banking Terhadap Kepuasan Nasabah Bank BSI KCP Ratulangi”. Skripsi Program Studi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam Institut Agama Islam Negeri Palopo. Dibimbing oleh Jibria Ratna Yasir, S.E., M.Si.
Savitri, Yuvita
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Pengaruh Kualitas Layanan Mobile Banking Terhadap Kepuasan Nasabah BSI Bertransaksi
Mutiara : Jurnal Penelitian dan Karya Ilmiah, 2023Customer satisfaction is the level of one’s feelings after comparing the perceived performance or results with those expected. The purpose of this study aims to find out how partially or simultaneously service quality consisting of Tangible, Reliability, Responsiveness, Assurance, and Empathyon cuctomer satisfaction .
null Rumaini Rumaini +2 more
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MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis, 2023
This study aims to find out whether mobile banking service quality has a significant effect on customer satisfaction and whether security using mobile banking has a significant effect on customer satisfaction. Furthermore, this study also aims to determine whether accuracy and trust have a significant effect on customer satisfaction.
null Fina Afriliyana +4 more
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This study aims to find out whether mobile banking service quality has a significant effect on customer satisfaction and whether security using mobile banking has a significant effect on customer satisfaction. Furthermore, this study also aims to determine whether accuracy and trust have a significant effect on customer satisfaction.
null Fina Afriliyana +4 more
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Dalam Penggunaan BSI Mobile Banking
Maisyatuna, 2023At this time information and communication technology has developed rapidly. Therefore, BSI issued BSI Mobile, where the presence of BSI Mobile is expected to provide fast, safe and effective service to customers. Based on the explanation above, this study aims to determine how high the level of customer satisfaction is with the quality of BSI Mobile ...
Wahyu Hidayat +4 more
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