An Agent-Mediated Knowledge Management System in Call Centers Using SMV and TROPOS
International Journal of Information and Communication Technology Research, 2009 Call centers have become one of the most cost effective ways of selling products to customers and giving services to them in different industries. By applying knowledge management solutions, we can meet call centers' challenges and gain benefits of ...
Kaveh Pashaei +2 more
doaj
Investigating the distribution of calls to a North American animal poison control call center by veterinarians and the public in space, time, and space-time. [PDF]
PLoS One, 2023 Shahin K +3 more
europepmc +1 more source
Single‐molecule DNA flow‐stretch assays for high‐throughput DNA–protein interaction studies
FEBS Open Bio, EarlyView.We describe an optimised single‐molecule DNA flow‐stretch assay that visualises DNA–protein interactions in real time. Linear DNA fragments are tethered to a surface and stretched by buffer flow for fluorescence imaging. Using λ and φX174 DNA, this protocol enhances reproducibility and accessibility, providing a versatile approach for studying diverse ...
Ayush Kumar Ganguli +8 more
wiley +1 more source
A survey of eye-related complaints among call-center agents in Metro Manila
Philippine Journal of Ophthalmology, 2010 Objective: This study determined the most common eye-related complaints among call-center agents in Metro Manila. Methods: A survey was conducted among agents employed in a call center in Metro Manila.
S. Richard G. Cabrera III, MD +1 more
doaj
Examining the differential use of a North American animal poison control call center by veterinarians and the public for dog-related calls. [PDF]
PLoS One, 2022 Shahin K +4 more
europepmc +1 more source
FEBS Open Bio, EarlyView.Amino acids sequence of two different proteins with the same sequence (chameleon sequence—black boxes) represent in 3D structure of the proteins different secondary structures: HHHH—helical and BBB—Beta‐structural. The chains folded in water environment adopt different III‐order structures in which the chameleon fragments appear to adopt similar status
Irena Roterman +4 more
wiley +1 more source
A Multimodal Approach to Improve Performance Evaluation of Call Center Agent. [PDF]
Sensors (Basel), 2021 Ahmed A, Shaalan K, Toral S, Hifny Y.
europepmc +1 more source
Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective [PDF]
A call center is a service network in which agents provide telephone-based services. Customers that seek these services are delayed in tele-queues. This paper summarizes an analysis of a unique record of call center operations.
Anat Sakov +7 more
core
FEBS Open Bio, EarlyView.This protocol paper outlines methods to establish the success of a time‐resolved serial crystallographic experiment, by means of statistical analysis of timepoint data in reciprocal space and models in real space. We show how to amplify the signal from excited states to visualise structural changes in successful experiments.
Jake Hill +4 more
wiley +1 more source
Screening and epitope characterization of Nidogen‐2‐specific nanobodies
FEBS Open Bio, EarlyView.Camel immunization and phage display were employed to generate high‐affinity VHH nanobodies against Nidogen‐2. After library construction, biopanning, ELISA screening, sequencing, and recombinant expression, selected nanobodies were purified and characterized, leading to the preliminary exploration of a nanobody‐based sandwich ELISA for specific ...
Jianchuan Wen +9 more
wiley +1 more source