Results 281 to 290 of about 2,694,799 (296)

Optimizing daily agent scheduling in a multiskill call center

European Journal of Operational Research, 2010
Athanassios N Avramidis, Michel Gendreau, Ornella Pisacane   +2 more
exaly  

In the Call Center

The McNeese Review
openaire   +1 more source

Customer-service call centers

American Journal of Health-System Pharmacy, 1996
openaire   +2 more sources

Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data

Journal of the American Statistical Association, 2007
Jonathan R Stroud
exaly  

Call centers

2011
openaire   +1 more source

CALL OF CENTERS

Current Digest of the Russian Press, The
openaire   +1 more source

Call Centers

2008
openaire   +1 more source

Call Center Optimization.

2013
openaire   +2 more sources

Working conditions and health among female and male employees at a call center in Sweden

American Journal of Industrial Medicine, 2004
exaly  

Towards “zero abandonments” in call center performance

European Journal of Operational Research, 2001
exaly