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2017
Welcome to the Build Better Chatbots book. Do you remember the last time you had to call a toll-free number for support or customer service? Do you remember the long wait time on the phone before you could even talk about your issue and then realizing somehow you chose the wrong button option leading you to the wrong department?
Rashid Khan, Anik Das
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Welcome to the Build Better Chatbots book. Do you remember the last time you had to call a toll-free number for support or customer service? Do you remember the long wait time on the phone before you could even talk about your issue and then realizing somehow you chose the wrong button option leading you to the wrong department?
Rashid Khan, Anik Das
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International Journal of Management & Entrepreneurship Research
This review paper examines the integration of AI chatbots in small and medium-sized enterprise (SME) marketing platforms, focusing on their impact on customer interaction, service efficiency, and future implications.
Wagobera Edgar Kedi+3 more
semanticscholar +1 more source
This review paper examines the integration of AI chatbots in small and medium-sized enterprise (SME) marketing platforms, focusing on their impact on customer interaction, service efficiency, and future implications.
Wagobera Edgar Kedi+3 more
semanticscholar +1 more source
2021
In Chapter 5, you learned how to build a chatbot using Microsoft Bot Framework Composer. In that chapter you learned how to author the various dialogs and actions to build the conversational experience. The next step after building a chatbot is to test the chatbot. This is the topic of this chapter “Testing a Chatbot” with a strong focus on how to test
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In Chapter 5, you learned how to build a chatbot using Microsoft Bot Framework Composer. In that chapter you learned how to author the various dialogs and actions to build the conversational experience. The next step after building a chatbot is to test the chatbot. This is the topic of this chapter “Testing a Chatbot” with a strong focus on how to test
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2018
In this chapter, we will create a chatbot. We will do so in a progressive manner and will make the chatbot in two layers. The first section of the chapter introduces the chatbot concept, followed by a section on implementing a basic rule-based chatbot system.
Karan Jain, Sumit Pandey, Palash Goyal
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In this chapter, we will create a chatbot. We will do so in a progressive manner and will make the chatbot in two layers. The first section of the chapter introduces the chatbot concept, followed by a section on implementing a basic rule-based chatbot system.
Karan Jain, Sumit Pandey, Palash Goyal
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2021
In the last chapter, you have learned about designing a chatbot including the conversation flow and the user experience. This chapter will cover the topic of building a chatbot using a tool called “Bot Framework Composer,” which is part of the Bot Framework ecosystem, for building chatbots using a graphical user interface instead of programming a ...
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In the last chapter, you have learned about designing a chatbot including the conversation flow and the user experience. This chapter will cover the topic of building a chatbot using a tool called “Bot Framework Composer,” which is part of the Bot Framework ecosystem, for building chatbots using a graphical user interface instead of programming a ...
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2020
Some of the readers may remember earlier versions of the phone tree system. Still in use today, picking up a phone and dialing a number for assistance usually meant listening to a prerecorded message telling them about their options. Pressing the correct button would lead them to the help they were seeking. However, it was often never that simple.
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Some of the readers may remember earlier versions of the phone tree system. Still in use today, picking up a phone and dialing a number for assistance usually meant listening to a prerecorded message telling them about their options. Pressing the correct button would lead them to the help they were seeking. However, it was often never that simple.
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2021
Publishing a bot is most likely one of the last steps within your chatbot development life cycle as this operation is done when you built your chatbot and tested it locally until the point you are satisfied with the conversational experience. If this is the case, you can go ahead and publish your bot which enables you to connect it to the channels ...
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Publishing a bot is most likely one of the last steps within your chatbot development life cycle as this operation is done when you built your chatbot and tested it locally until the point you are satisfied with the conversational experience. If this is the case, you can go ahead and publish your bot which enables you to connect it to the channels ...
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2018
When you begin to build a chatbot, it's very important to understand what chatbots do and what their nature looks like.
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When you begin to build a chatbot, it's very important to understand what chatbots do and what their nature looks like.
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Journal of Retailing and Consumer Services, 2023
Meichan Li, Ruiqi Wang
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Meichan Li, Ruiqi Wang
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