Results 51 to 60 of about 86,873 (400)
How Generative-AI can be Effectively used in Government Chatbots [PDF]
arXiv, 2023 With the rapid development of artificial intelligence and breakthroughs in machine learning and natural language processing, intelligent question-answering robots have become widely used in government affairs. This paper conducts a horizontal comparison between Guangdong Province's government chatbots, ChatGPT, and Wenxin Ernie, two large language ...
arxiv
Frontiers in Psychology, 2023 Since the fourth industrial revolution, intelligent software and applications that attempt to mimic human behavior have become increasingly common.
A. Al-Abdullatif +2 more
semanticscholar +1 more source
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
Journal of Marketing, 2021 Chatbots have become common in digital customer service contexts across many industries. While many companies choose to humanize their customer service chatbots (e.g., giving them names and avatars), little is known about how anthropomorphism influences ...
Cammy Crolic +3 more
semanticscholar +1 more source
CommIT Journal, 2022 The new normal lifestyle during the COVID-19 pandemic encourages every individual to change their behavior towards digital transformation. A banking chatbot is one of the financial technologies promoted by the banking industry to meet the needs of its ...
Jeffrey Arief Mulyono +1 more
doaj +1 more source
An Empirical Assessment of Security and Privacy Risks of Web based-Chatbots [PDF]
arXiv, 2022 Web-based chatbots provide website owners with the benefits of increased sales, immediate response to their customers, and insight into customer behaviour. While Web-based chatbots are getting popular, they have not received much scrutiny from security researchers. The benefits to owners come at the cost of users' privacy and security. Vulnerabilities,
arxiv
If I Hear You Correctly: Building and Evaluating Interview Chatbots with Active Listening Skills [PDF]
, 2020 Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and deliver engaging user experience.
arxiv +1 more source
JMIR Cancer, 2021 Background Chatbot is a timely topic applied in various fields, including medicine and health care, for human-like knowledge transfer and communication.
Lu Xu, Leslie Sanders, Kay Li, J. Chow
semanticscholar +1 more source
, 2016 Traditional chatbots lack the capability to correctly manage conversations according to the social context. However a dialogue is a joint activity that must consider both individual and social processes. In this work we propose a model of a social chatbot able to choose the most suitable dialogue plans according to what in sociological literature is ...
Augello A +3 more
openaire +6 more sources
BMC Public Health, 2022 Background Cigarette smoking poses a major threat to public health. While cessation support provided by healthcare professionals is effective, its use remains low. Chatbots have the potential to serve as a useful addition.
Linwei He +4 more
doaj +1 more source
How should my chatbot interact? A survey on human-chatbot interaction design [PDF]
International Journal of Human-Computer Interaction. Vol 37(2), pp
729-758, 2021, 2019 Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational interaction styles raises expectations for chatbots to present social behaviors that are habitual in human-human communication.
arxiv +1 more source