Results 141 to 150 of about 14,011 (298)
The public administration's service quality, transparency and citizen satisfaction: A study in Ho Chi Minh City [PDF]
, 2016 Ho Chi Minh city is the center of economy, culture and education of Vietnam. The goal of Ho Chi Minh government is to enhance citizen satisfaction to gain objective of administrative reform.
Dam, Tran Thi
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Analysis of citizen satisfaction in rural areas
Journal of Infrastructure, Policy and DevelopmentThis study examines the contentment and commitment of rural residents from three different perspectives. The first is environmental management, followed by municipal services and finally territorial planning. The study’s objective is to analyze the causal relationships between the expected quality and perceived quality concerning perceived value ...
María-Salomé Ochoa-Rico +3 more
openaire +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Sustainable business practices are widely promoted in hospitality, yet a persistent gap persists between sustainability strategies and their implementation in daily operations. This study focuses on the sustainability strategy–implementation gap by examining how nonmanagerial employees, responsible for operational delivery, perceive and ...
Zivai Machaka Mare, Humeyra Dogru Dastan
wiley +1 more source
The Effects of Bureaucracy Internal Politics towards Citizen Satisfaction
, 2011 The contradiction between the point of view of organization-internal political games in bureaucracy and professional behaviour of bureaucrats has been a general issue of public service in Indonesian local government.
Lanin, Dasman
core +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the influence of green servant leadership (GSL) on green service innovation (GSI) in Ghana's hospitality sector, focusing on the mediating role of psychological empowerment (PE) and the moderating role of employee green creativity (EGC).
Edward Fosu, Deborah Asiedu
wiley +1 more source
Cognitive Decline on the Bench: A Text Analysis of the Opinions of Justice Stephen Field
Behavioral Sciences &the Law, EarlyView.ABSTRACT This paper uses text analysis to understand how cognitive decline affected the opinion writing of Justice Stephen Field over the course of his career. Justice Field is used as a case study because of his lengthy tenure, the fact he did not have law clerks to write opinions for him, and because it is widely known he was senile for the last part
Mikel A. Norris
wiley +1 more source
Citizen Satisfaction with Public Services: Is There a Big Difference Due to Citizen Characteristics?
, 2014 본 연구의 목적은 공공기관이 제공하는 공공서비스의 수준이 차이가 없다는 가정을 토대로 서비스 수요자인 주민들의 특성에 따라 공공서비스의 주민만족도가 차이가 나는지를 규명하고 이에 따른 이론적 정책적 함의를 제시하는 것이다. 이를 위해 이론적 논의를 토대로 연구가설을 설정하였고 연구가설을 규명하기 위해 충남의 15개 시 군 616명의 주민들을 대상으로 공공서비스 주민만족도 설문조사를 실시하였다. 본 연구의 연구결과를 요약하면 다음과 같다.
장순희, 임동진
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Moral Licensing in Luxury: Why Prosocial Brand Image Outshines Coolness in Cause‐Related Marketing
Journal of Consumer Behaviour, EarlyView.ABSTRACT This research examines how cause‐related marketing (CM) shapes consumer responses to luxury brands. We focus on the roles of CM‐driven prosocial brand image and brand coolness as parallel mediators in reducing guilt and enhancing purchase intentions.
Jiyoung Hwang
wiley +1 more source
Corporate Social Responsibility and Environmental Management, EarlyView.ABSTRACT Within the framework of sustainable development and environmental policy, environmental certification is regarded as a mechanism through which road passenger transport companies (RPTCs) could mitigate their adverse environmental impacts and attain competitive advantages that may enhance their financial performance.
Jose Antonio Cavero‐Rubio +1 more
wiley +1 more source
Corporate Social Responsibility and Environmental Management, EarlyView.ABSTRACT This study explores the relationship between Executive gender diversity (EGD) and the achievement of Sustainable Development Goal 9 (SDG 9—Industry, Innovation, and Infrastructure) in the European Union. It investigates whether female representation in corporate governance contributes to innovation‐driven sustainability.
Suzan Dsouza +2 more
wiley +1 more source