Results 281 to 290 of about 1,022,095 (312)

On the importance of complaint handling design: a multi-level analysis of the impact in specific complaint situations

Journal of the Academy of Marketing Science, 2009
Christian Homburg, Andreas Fürst, Nicole Koschate   +2 more
exaly  

Recognizing Customer Complaint Behavior

Journal of Travel and Tourism Marketing, 2003
Terry Lam
exaly  

Chief Complaint

Annals of Emergency Medicine, 2019
openaire   +2 more sources

Determinants and implications of citizens’ environmental complaint in China: Integrating theory of planned behavior and norm activation model

Journal of Cleaner Production, 2017
Xiaojie Zhang
exaly  

The Chief Complaint

New England Journal of Medicine, 1982
openaire   +2 more sources

The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty

Journal of Retailing and Consumer Services, 2013
Françoise Simon
exaly  

Alvarez' Complaint

Archives of Internal Medicine, 1977
openaire   +2 more sources

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship

Journal of Marketing, 2020
G Tomas M Hult, Sunil Mithas, Timothy Keiningham   +2 more
exaly  

Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty

Journal of Hospitality Marketing and Management, 2014
Anna S Mattila
exaly  

Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints: Table 1

International Journal for Quality in Health Care, 2016
Reema Harrison, Merrilyn Walton, Judith Healy   +2 more
exaly