Results 1 to 10 of about 46,821 (70)
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Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation

International Journal of Information Management, 2023
Vincent Dutot
exaly  

Adoption of artificial intelligence-integrated CRM systems in agile organizations in India

Technological Forecasting and Social Change, 2021
Sheshadri Chatterjee   +2 more
exaly  

The role of social media in the engagement and information processes of social CRM

International Journal of Information Management, 2020
Paul Harrigan   +2 more
exaly  

From CRM to social CRM: A bibliometric review and research agenda for consumer research

Journal of Business Research, 2022
Rodrigo Pérez-Vega   +2 more
exaly  

CRM Implementation

Journal of Service Research, 2006
Douglas Bowman   +2 more
exaly  

Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors

International Journal of Information Management, 2011
Aurora Garrido-Moreno   +1 more
exaly  

Understanding CRM adoption stages: empirical analysis building on the TOE framework

Computers in Industry, 2019
Frederico Cruz-Jesus, Tiago Oliveira
exaly  

How does CRM technology transform into organizational performance? A mediating role of marketing capability

Journal of Business Research, 2010
Woojung Chang
exaly  

The CRM process in retail and service sector firms in Japan: Loyalty development and financial return

Journal of Retailing and Consumer Services, 2008
John Dawson
exaly  

Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital

Journal of Open Innovation: Technology, Market, and Complexity, 2020
Nagwan Abdulwahab Alqershi   +1 more
exaly  
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