Results 61 to 70 of about 46,821 (70)

CRM and the bottom line: Do all CRM dimensions affect firm performance?

International Journal of Hospitality Management, 2014
Alexander Josiassen, A George Assaf, Ljubica Knežević Cvelbar   +2 more
exaly  

Forecasting social CRM adoption in SMEs: A combined SEM-neural network method

Computers in Human Behavior, 2017
Ali Ahani, Nor Zairah Ab Rahim, Mehrbakhsh Nilashi   +2 more
exaly  

CRM to social CRM: the integration of new technologies into customer relationship management

Journal of Strategic Marketing, 2014
Musfiq Mannan Choudhury, Paul Harrigan
exaly  

Organizational characteristics and the CRM adoption process

Journal of Business Research, 2008
Eunju Ko
exaly  

The influence of crumb rubber modifier (CRM) microstructures on the high temperature properties of CRM binders

International Journal of Pavement Engineering, 2005
Junan Shen, Serji Amirkhanian
exaly  

From e-CRM to s-CRM. Critical factors underpinning the social CRM activities of SMEs

Small Enterprise Research: the Journal of SEAANZ, 2014
Paul Harrigan, Morgan P Miles
exaly  

Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore

Decision Support Systems, 2006
Thompson S H Teo, Shan L Pan
exaly  

The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention

International Journal of Research in Marketing, 2009
Jan U Becker, Goetz Greve, Sönke Albers   +2 more
exaly  

The effect of CRM use on internal sales management control: An alternative mechanism to realize CRM benefits

Information and Management, 2012
Ji-Ye Mao
exaly  

A CRM performance measurement framework: Its development process and application

Industrial Marketing Management, 2009
exaly