ABSTRACT Improving access to legal services for Indigenous, migrant and refugee women is critical to addressing family violence. In this context, Family Dispute Resolution (FDR) has long been discussed as a solution for separating families. This paper presents key findings of a research evaluation of an Australian Government $8.37 million pilot project
Siobhan McDonnell, Alyson Wright
wiley +1 more source
Unlocking Gen Z engagement in phygital retailing: Evidence from a multi-mediated customer experience model. [PDF]
Selvendran M +5 more
europepmc +1 more source
Stakeholder Perspectives on Therapeutic and Safe Building Design in Residential Care
ABSTRACT Residential care is a form of out‐of‐home care that plays a critical role in supporting vulnerable young people in Australia. However, there is an evidence gap regarding the built environment in this context. This research aimed to explore the perspectives of key stakeholders in residential care in Victoria, Australia, regarding design that ...
Carmen Schroder +3 more
wiley +1 more source
Calibrated, cost-sensitive, explainable ensemble learning for customer churn prediction in retail banking: a leakage-safe pipeline and single-dataset case study. [PDF]
Karim F +7 more
europepmc +1 more source
Barriers and Enablers for Effective Support Coordination in the National Disability Insurance Scheme
ABSTRACT Support coordinators act as intermediaries between the National Disability Insurance Scheme (NDIS) and participants, facilitating access to funded supports. To optimise outcomes, they must navigate NDIS complexities, identify services that meet individual needs and engage with diverse stakeholders.
Sharyn McDonald +3 more
wiley +1 more source
Evaluating AI-assisted customer verification for synthetic nucleic acid screening. [PDF]
Acelas A +4 more
europepmc +1 more source
ABSTRACT Children in out‐of‐home care (OOHC) frequently present with complex behavioural needs. In New South Wales (NSW), behaviour support plans (BSPs) are mandated when restrictive practices, including psychotropic medication, are used. Little research has examined whether the statutory workforce is adequately prepared to meet behaviour support ...
Manisha Abayakoon Stanborough +4 more
wiley +1 more source
The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality. [PDF]
Wang Q, Sun S, Yan Z, Niu Y.
europepmc +1 more source
ABSTRACT Australian local governments are facing intensifying pressures to respond to worsening visible homelessness. This paper presents one of the first national studies on how local governments are responding to these pressures, and the first since the onset of the post‐pandemic housing crisis.
Andrew Clarke +3 more
wiley +1 more source
Reliability and performance modeling of an M[X]/G(a,b)/1 retrial queue with re-service and Balking behavior under working vacation policy. [PDF]
S S, S N.
europepmc +1 more source

