Results 211 to 220 of about 856,045 (240)
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Predictive Modeling for Customer Churn

Customer churn is a major concern for the banking industry, where retaining existing customers is often more profitable than acquiring new ones. With increasing competition from digital banks and fintech startups, it has become vital for traditional banks to proactively identify customers who are likely to leave.
Dr. AS Arunachalam, B Sathya Moorthy
openaire   +1 more source

Extreme gradient boosting trees with efficient Bayesian optimization for profit-driven customer churn prediction

Technological forecasting & social change
Zhenkun Liu   +5 more
semanticscholar   +1 more source

Customer churn prediction system: a machine learning approach

Computing, 2021
Praveen Lalwani   +3 more
semanticscholar   +1 more source

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly  

Customer Churn and Intangible Capital

Journal of Political Economy Macroeconomics, 2023
Scott R. Baker   +2 more
openaire   +1 more source

Profit-Driven Weighted Classifier with Interpretable Ability for Customer Churn Prediction

Omega
Ping Jiang   +5 more
semanticscholar   +1 more source

Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Vikas Mittal, Doreen Pick
exaly  

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Zhaohua Deng, Kwok Kee Wei
exaly  

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