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Case based models of the relationship between consumer resistance to innovation and customer churn
Journal of Retailing and Consumer Services, 2021Yang Sun
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Predicting Customer Churn in Electronic Banking
2019The following paper is an outline of the current author’s research on the churn prediction in electronic banking. The research is based on real anonymised data of 4 million clients from one of the biggest Polish banks. Access to real data in such scale is a substantial strength of the study, as many researchers often do use only small data sample from ...
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Estimating customer churn under competing risks
Journal of the Operational Research Society, 2021Pallav Routh +2 more
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Customer churn prediction for web browsers
Expert Systems with Applications, 2022Xing Wu 0001 +5 more
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RFM segmentation and customer churn
2019Since the increased importance is placed on consumer's purchasing behavior, more and more firms are focusing on customer segmentation to get insights about their clients. RFM segmentation is becoming, increasingly, popular in businesses as a marketing tool, which is used to group clients based on three fundamental features; the time elapsed from the ...
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Giant fight: Customer churn prediction in traditional broadcast industry
Journal of Business Research, 2021Donglai Zhao, Peng Zou
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Leveraging unstructured call log data for customer churn prediction
Knowledge-Based Systems, 2021Nhi N Y Võ, Shaowu Liu, Xitong Li
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