Results 81 to 90 of about 656,221 (352)

A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION. [PDF]

International Journal of Advanced Research, 2019
Customer satisfaction (CS) has attracted serious research attention in the recent past year. Customer satisfaction is now for all companies the primary criterion for the assessment of their relationship with the market, a permanent object of their operating policies and an important element for the reinforcement of company reputation, as well as a ...
openaire   +1 more source

IMC customer-based perception: strategic antecedents and consequences on post-purchase customer behaviour [PDF]

, 2017
Last decades Integrated Marketing Communications (IMC) have been mainly analysed from a managerial perspective, overlooking the customer opinion. Thus, this research studies IMC customer-based perception, its strategic antecedents and consequences on ...
Alarcón del Amo, María del Carmen, Butkouskaya, Vera, Llonch Andreu, Joan, Rondán Cataluña, Francisco Javier (Coordinador)   +3 more
core  

Confessions of a Poverty Researcher: My Journey Through the Foothills of Scholarship

Australian Journal of Social Issues, EarlyView.
ABSTRACT This paper describes the key events, experiences and ideas that influenced the author's career as a poverty researcher. He describes how his early disillusion with economics was replaced by a spark of interest in social issues and how his migration from the UK to Australia in the mid‐1970s provided the impetus to begin what became a lifetime ...
Peter Saunders
wiley   +1 more source

Assessing Customers Satisfaction through Customer Satisfaction Portfolio

Srusti Management Review, 2012
Sustained growth of service business hugely depends upon the level of satisfaction of its customers. Indian Banking Industry is no exception to this phenomenon. After Liberalisation of Indian Banking Industry, many New Private Sector Banks (NPSBs) changed their forms and became proactive. Their activity changed the market dynamics of the industry.
openaire   +1 more source

Disrupting Child Sexual Exploitation in New South Wales: A Mixed‐Method Survey Exploring Workforce Capacities

Australian Journal of Social Issues, EarlyView.
ABSTRACT Child sexual exploitation (CSE) is an insidious form of child sexual abuse (CSA) that impacts Australia's most vulnerable children and young people. Reports of CSE abuses experienced by children and young people living in out‐of‐home care (OOHC) have spurred urgent calls for improving responses to CSE in Australia.
Sarah Ciftci, Hannah Wilkinson, Susan Heward‐Belle   +2 more
wiley   +1 more source

ENHANCING CUSTOMER RETENTION: THE ROLE OF CUSTOMER SATISFACTION AND DELIGHT IN THE AUTHORIZED AUTOMOTIVE AFTER-SALES SERVICE SECTOR [PDF]

Journal of Applied Structural Equation Modeling
This study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer delight
Choi-Meng Leong, Jun-Hwa Cheah, Hiram Ting, Rodney Lim, Adlin Baizura binti Ariffin, Xin-Jean Lim   +5 more
doaj   +1 more source

Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]

, 2012
The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo, Nora, Maniquiz
core  

Implementing an Indigenous Research Methodology to Develop a Culturally Appropriate Survey and Yarning Protocol: Challenges With Retention of the Aboriginal Health, Ageing and Disability Workforce

Australian Journal of Social Issues, EarlyView.
ABSTRACT Aboriginal staff play a vital part in improving culturally safe and effective services and supports for Aboriginal people. Research on the Aboriginal workforce helps advance a culturally safe environment for workers and Aboriginal people accessing health and community services. This study aims to identify the barriers and enablers to workforce
F. Talbot, J. Gilroy, J. Gwynn, K. Bulkeley, C. Alcorso, K. Gwynne, Rob Heard, Sarah Peter, A. Haines, M. Lincoln, B. Rambaldini   +10 more
wiley   +1 more source

THE EFFECT OF SERVICE QUALITY ON LOYALTY, THROUGH CUSTOMER SATISFACTION AT REGION DEVELOPMENT BANK OF PAPUA LLC BRANCH AGATS

Journal of Management Small and Medium Enterprises (SME's)
Customer loyalty is formed from a feeling of satisfaction with the services provided by employees or officers who are in a position to provide excellent service to every customer who visits. Satisfaction can be felt if someone experiences more than they
Yesica Theresia Santoso, Ike Kusdyah Rachmawati, Yunus Handoko   +2 more
doaj   +1 more source

Perspectives of small retailers in the organic market: Customer satisfaction and customer enthusiasm [PDF]

In this paper we discuss the impact of customer satisfaction and enthusiasm on the performance of small retailers in the organic food market. The analysis of customer satisfaction and shop data confirm essential economic effects.
Bolten, Jan, Kennerknecht, Raphael, Spiller, Achim   +2 more
core   +1 more source