Results 241 to 250 of about 515,687 (293)

Customer-to-Customer Interactions in Service

2022
Peer ...
Heinonen, Kristina, Nicholls, Richard
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Customer service

Proceedings of the 41st annual ACM SIGUCCS conference on User services, 2013
Technology changes on a more frequent basis than ever before, but what is often overlooked is how customer service demands are changing along with it. In Iowa, we've seen that, as the customers needs change, so does the expectation of support. In the not so distant past, we worked with customers who wanted us to "do it for them," however, the newer ...
Aslhey Weese, Dana Peiffer
  +4 more sources

Against customer service

The Journal of Emergency Medicine, 1998
This essay examines the nature of service in medicine and the relationship between service and profit. "Customer service medicine" is identified with the interrelated views that 1) profit is or ought to be healthcare's fundamental concern and 2) the quality of medical service corresponds to the degree to which it produces a feeling of approval in ...
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Managing customer service

Veterinary Record, 2015
Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's ...
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CUSTOMER SERVICE

2015
Management of customer service in healthcare requires addressing the service strategy, service staffing, and service systems. All are important contributors to the ultimate goal of meeting and exceeding the needs, wants, and expectations of internal and external customers. Key internal customers include physicians and staff.
Fottler, Myron D., Yeung, Tina
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Customer Service:

Journal of Library Administration, 1993
Le concept de client est un point central de la philosophie du managment total de la qualite (TQM). Cependant ce concept et celui de service au client sont controverses dans le milieu des bibliotheques. Cette barriere terminologique peut entraver cette approche qui devrait permettre l'amelioration du service et l'accroissement de la satisfaction de l ...
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Customer Service

Marketing Intelligence & Planning, 1990
The importance of customer service to organisations of all kinds, whether in the public or private sector, is now acknowledged. But the definition is frequently too narrow. Good service starts before a transaction takes place and goes on after its completion, including the market research pre‐ordering climate; the buying/ordering process; the period ...
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