Results 41 to 50 of about 41,184,598 (350)

Relationship between e-banking service quality based on the e-SERVQUAL model and customer satisfaction: a study in a Peruvian bank

open access: yesBanks and Bank Systems, 2022
The modernization of banking is a challenge brought about by significant technological advances in information technology. This situation should be followed by high-quality products, prompt service, and the use of digital tools to assist consumers in ...
Gissell Balbin-Romero   +3 more
semanticscholar   +1 more source

PENGEMBANGAN DIMENSI KUALITAS LAYANAN E-BANKING DAN HUBUNGANNYA DENGAN KEPUASAN SERTA LOYALITAS KONSUMEN

open access: yesJurnal Ilmiah Teknik Industri, 2014
SERVQUAL is a service quality measurement model that is assumed to be widely applicable in every sector of service industry, yet research proves the opposite.
Alfian Tan   +2 more
doaj   +3 more sources

The role of e-banking, mobile-banking, and e-wallet with response to e-payment and customer trust as a mediating factor using a structural equation modelling approach

open access: yesJournal of Infrastructure Policy and Development
The objective of this research is to assess the current state of e-banking in Saudi Arabia. The banking industry is rapidly evolving to use e-banking as an efficient and appropriate tool for customer satisfaction.
Ahsanuddin Haider   +4 more
semanticscholar   +1 more source

IT governance and E-banking in GCC listed banks

open access: yes, 2021
The current study aimed to test if the IT governance positively directed the e-banking services of the GCC registered banks. Accordingly, the needed data was collected form 57 GCC registered banks and the indexes of IT governance and e-banking were used ...
Yousif Al-ansari   +1 more
semanticscholar   +1 more source

E-banking Customer Satisfaction and Loyalty: Evidence from Serial Mediation through Modified E-S-QUAL Model and Second-Order PLS-SEM

open access: yesThe Engineering Economist, 2021
This research aims to measure the service quality of e-banking through e-customer satisfaction & e-customer loyalty in the Islamic e-banking sector of Pakistan.
Rizwan Raheem Ahmed   +4 more
semanticscholar   +1 more source

Impact of Shari’ah and Corporate Governance on Islamic Banks Performance: Evidence from Pakistan

open access: yesSustainable Business and Society in Emerging Economies
Purpose: The objective of this paper is to examine the effect of Shari’ah and corporate governance on the performance of the Islamic banks in Pakistan.
Asia Rani   +3 more
doaj   +1 more source

E-banking innovations in Poland [PDF]

open access: yesPerspectives of Innovations, Economics and Business, 2013
The paper shows a number of important e-banking innovations that take place on Polish market. It also presents digital channels trends in e-banking and mobile banking with projections for next five years. All innovations being developed are more and more considered by the banks as an element of their strategy, in order to offer enhanced customer ...
openaire   +3 more sources

Emotions, perceived risk and intentions to adopt emerging e-banking technology amongst educated young consumers

open access: yesInternational Journal of Bank Marketing
PurposeThe purpose of this paper is to examine the association between consumers’ emotions towards emerging e-banking technology, perceived risk and subsequent intention to adopt emerging e-banking technology.Design/methodology/approachAn online ...
Masoome Abikari
semanticscholar   +1 more source

DECLINE OR DEVELOPMENT OF THE ATM SERVICES AND THEIR SOCIAL ACCEPTABILITY

open access: yesZeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej, 2016
The paper is focused on the still growing market of ATM devices and presents the growth of this market against the background of rapidly developing risks associated with electronic banking services. The paper also lists changes related to the progress in
Jacek Binda
doaj   +4 more sources

Tanggung Jawab Bank terhadap Nasabah yang Mengalami Kerugian dalam Penggunaan Elektronik Banking

open access: yesKanun, 2016
ABSTRAK. Perekonomian kuat membutuhkan lembaga keuangan yang aman untuk melakukan berbagai aktivitas keuangan. Salah satunya dengan menggunakan elektronik banking atau lebih dikenal dengan internet banking yaitu pelayanan jasa bank yang memungkinkan ...
Selly Maulina   +2 more
doaj   +1 more source

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