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E-services at FedEx

Communications of the ACM, 2003
Providing customer services online brought a new dimension to corporate functionalities at Federal Express.
openaire   +1 more source

Securing SOAP e-services

Int. J. Inf. Sec., 2002
Summary: Remote service invocation via HTTP and XML promises to become an important component of the Internet infrastructure. Work is ongoing in the W3C XML Protocol Working Group to define a common standard, and solutions like SOAP and XML-RPC are already used in a few situations, demonstrating the potential.
E. Damiani   +3 more
openaire   +2 more sources

Q-TAM: A quality technology acceptance model for predicting organizational buyers’ continuance intentions for e-procurement services

International Journal of Production Economics, 2019
This research provides important extensions to the Technology Acceptance Model (TAM) with system quality considerations (Q-TAM) in the context of e-procurement services.
M. Ramkumar   +3 more
semanticscholar   +1 more source

Sales-supporting e-services

37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, 2004
In the ever-increasing number of services offered through the Internet channel, more sophisticated e-services can be found in the business-to-business market. In this paper, we describe the selection and pilot of a B2B e-service in the firm GE Plastics Europe (GEP). The practical aim of the research was to get new customers by turning Web site visitors
Elisabeth van de Kar   +3 more
openaire   +1 more source

Towards secure e-services

Proceedings IEEE 9th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises (WET ICE 2000), 2002
The networked home with refrigerators and washing machines connected to the Internet and reachable through Web browsers will be reality soon. Following this development, the market for electronically deliverable services will evolve. Companies that want to provide electronic services cannot be expected to deal with cable, network and routing problems ...
Claudiu Duma   +2 more
openaire   +1 more source

A Framework for E-services

2002
Service outsourcing is the business paradigm, in which an organization has part of its business process performed by a service provider. In dynamic markets, service providers can be selected on the fly during process enactment. The cooperation be-tween the parties is specified in a dynamically made electronic contract. This con-tract includes a process
Grefen, P.W.P.J.   +2 more
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Marketing + MIS = e-service

Communications of the ACM, 2003
Traditional service marketers moving to e-services find fewer obstacles and more revenue opportunities in the process.
openaire   +1 more source

Marketing challenges of e-services

Communications of the ACM, 2003
Technological innovations---such as the telephone, television, and the Internet---enable new capabilities that may create long-lasting changes in organizational structure, conduct, and performance. E-commerce currently accounts for a small portion of the U.S. economy, and an even smaller portion of the economies of other developed countries.
openaire   +1 more source

Exploring Value of e-Service Innovation: e-Service and Co-operation Complementarity

2016 10th International Conference on Innovative Mobile and Internet Services in Ubiquitous Computing (IMIS), 2016
This study explores the value implications of integrating information technology with service innovation and its antecedents. Specifically, this study examines how a firm's e-service capability and complementary co-operation capability with partners are bundled to form e-service innovation that either maintain or gain a competitive advantage.
Tin-Chang Chang, Shu-Hui Chuang
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Choreography of intelligent e-services

Proceedings of the 32nd ACM/IEEE International Conference on Software Engineering - Volume 2, 2010
Electronic Services (e-Services), referred to as a set of automated enterprise services using ICT to achieve a business goal, have significantly contributed to the growth of e-commerce, science, and telecommunications. However, applications that use e-Services seldom interoperate effectively, and this restricts the benefits they offer. The main purpose
openaire   +1 more source

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