Results 131 to 140 of about 25,402 (271)
Improving the Service Quality as a Socially Responsible Activity of Hotel Companies [PDF]
In this article, the results of the survey examining quality of service in spa hotels are interpreted. Research was conducted in five spas in West Morava region during August and September 2008. Service quality was measured with a model based on SERVQUAL
Ivana Blesic +2 more
core
Diagnóstico de la excelenciaen la Comunidad Autónoma Gallega a través del modelo E.F.Q.M. [PDF]
, 2007 [Resumen] El presente trabajo de investigación tiene por objeto realizar un diagnóstico de la Excelencia en la Comunidad Autónoma de Galicia tomando como referencia el Modelo EFQM de la European Foundation for Quality Management (EFQM).
Barbeito-Roibal, Susana +2 more
core
, 2016 Organizacije se počinju sve više osvrtati na razvijanje i ostvarivanje dugoročnih ciljeva koji će pridonijeti postizanju uspjeha i povećanju konkurentnosti kroz primjene novih spoznaja u teoriji i praksi menadžmenta. Kao nove spoznaje i teorije pojavljuje se pojam poslovne izvrsnosti kao koncept upravljanja potpunom kvalitetom koji se sve više razvijao
openaire +2 more sources
Social Responsibility Concerns of SMEs in Romania, from the Perspective of the Requirements of the EFQM European Excellence Model [PDF]
The paper highlights some of the results obtained within a questionnaire-based survey conducted in the SMEs from Romania, the objectives being measurement of the degree to which these enterprises fulfil the EFQM (European Foundation for Quality ...
Ghiorghiţa Stoleriu +2 more
core
Creating good practice in effective sustainability management by implementing the EFQM model
International Conference on Knowledge-Based Intelligent Information & Engineering Systems, 2023 I. Chomiak-Orsa, Joanna Martusewicz
semanticscholar +1 more source
The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]
Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
core
[Translating vision into patient experience]. [PDF]
J Healthc Qual Res, 2022 Medina ASN, Castellano FB.
europepmc +1 more source
An integrated approach for TQM implementation in SMEs [PDF]
This paper tackles the broad issue of TQM implementation in SMEs. It includes a review of two models aimed at improving organisational performance, the EFQM Excellence Model and the Balanced Scorecard, which have been widely used in large organisations ...
Leonilde Marques Pedroso +1 more
core +1 more source
Aplicación del modelo EFQM en la gestión de los servicios asistenciales de una farmacia comunitaria
Pharmaceutical Care España, 2012 Objetivos: Se presenta la experiencia de una farmacia comunitaria en la utilización del modelo EFQM para la mejora de la calidad de la atención farmacéutica.
D. Barris Blundell
doaj