Results 61 to 70 of about 25,402 (271)

IMPLEMENTATION OF AN EFQM MODEL IN A HIGHER EDUCATION INSTITUTION IN PORTUGAL

Revista Produção e Desenvolvimento, 2019
In an increasingly competitive sector, such as education, higher education institutions depend more and more on the quality of services provided, given that the success achieved through quality management does not depend only on the recognition of their ...
Ricardo Simões Santos, Antonio Costa Abreu   +1 more
doaj   +1 more source

Assessment of European Foundation for Quality Management of Organizational Excellence Model Function of Yasuj Shahid Beheshti Hospital [PDF]

Journal of Social Behavior and Community Health, 2021
Background: Organizations have to apply modern management systems in order to move toward their excellent function. The EFQM (European Foundation for Quality Management) organizational excellence model, established in Europe, is one of the outstanding ...
Monika Motaghi, mohamad parsayi moghaddam, lida gholizade   +2 more
doaj  

EFQM in vocational education – teacher and student perspectives

Quality Education for All
Purpose Stakeholder satisfaction relates closely to service quality and performance of educational organizations. Often, this relationship is addressed in literature through the lens of excellence models, such as the European Foundation for Quality ...
Maria Gianni, Efthalia Kontou, Ilias Avdikos, Eftychia Kessopoulou, Styliani Xanthopoulou   +4 more
semanticscholar   +1 more source

An EFQM-Based Self-Assessment Method for Railway Transportation Service Quality: An Application with Intuitionistic Fuzzy AHP

Ege Academic Review, 2022
Service quality is one of the most important issues in railway transportation because it is a concept that positively affects customer satisfaction, customer loyalty, corporate image, and intention to repurchase.
Gozde Yanginlar, Sait Gül
semanticscholar   +1 more source

Determinants and benefits of over‐certification: A signaling theory perspective

Corporate Social Responsibility and Environmental Management, Volume 31, Issue 6, Page 5984-5999, November 2024.
Abstract Different types of organizations use certifications to reduce information asymmetry in an extensive range of business activities. In some cases, the widespread use of certifications can lead to multiple competing and overlapping standards. Some organizations also obtain similar certifications in a process defined as over‐certification, which ...
Jesus Valero‐Gil, Tiberio Daddi, Sabina Scarpellini, Luca Marrucci   +3 more
wiley   +1 more source

Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations

Kvalita Inovácia Prosperita
Purpose: The present paper evaluated the connections between the degree of fulfilment of the EFQM model's requirements and the organisation's size, key results, social responsibility, employee satisfaction and customer satisfaction. Methodology/Approach:
Petr Briš, Tomas Urbanek
semanticscholar   +1 more source

EFQM Excellence Model – European Foundation for Quality Management

, 2021
The EFQM Excellence model allows an integrative approach to quality management, which includes all key aspects, such as: results obtained, customer orientation, information management, employee satisfaction.
Curpănaru Gabriela-Livia
semanticscholar   +1 more source

The application of the radar approach in the European Foundation Quality Management (EFQM)

Iraqi Journal of Intelligent Computing and Informatics (IJICI), 2022
In managing today's dynamic and challenging business environment, managers want to show that their firms stand apart. The most common way to do this is to raise performance levels consistently.
Miami Hameed
semanticscholar   +1 more source

Environmental sustainability and management theory development: Post‐paradigm insights from the Anthropocene

European Management Review, Volume 21, Issue 3, Page 520-532, September 2024.
Abstract Given a looming crisis of environmental degradation, this conceptual review revisits certain long‐standing assumptions informing the development of management theory. Specifically, we problematise seminal notions of paradigm differentiation at the heart of Burrell and Morgan's theory of paradigms by arguing that assumptions of paradigm ...
Christian William Callaghan, Andrew Mitchell   +1 more
wiley   +1 more source

Academic Studies Based on the EFQM Model in the Tourism Sector: A Systematic Review

Mediterranean Journal of Humanities, 2022
Toplam Kalite Yönetimi uygulamaları diğer sektörlerde olduğu gibi turizm sektörü içinde ilgi çekicidir. Dünya da ki az sayıda özgün Toplam Kalite Yönetim modellerinden birisi olan Avrupa Kalite Yönetim Vakfının oluşturduğu EFQM Modelinin ilk versiyonu ...
M. Sakarya, B. Çizel
semanticscholar   +1 more source