An integrated approach for TQM implementation in SMEs [PDF]
This paper tackles the broad issue of TQM implementation in SMEs. It includes a review of two models aimed at improving organisational performance, the EFQM Excellence Model and the Balanced Scorecard, which have been widely used in large organisations ...
Leonilde Marques Pedroso +1 more
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Creating a holistic excellence model adapted for technology-based companies
Tourism & Management Studies, 2014 The objective of this study is the preparation of a management model that brings together the advantages of models from different disciplines: Balanced Scorecard (BSC), European Foundation for Quality Management (EFQM) and Holistic Marketing (HM). HM
Ana Clara Pastor Tejedor +4 more
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Process performance measurement support : a critical analysis [PDF]
, 2001 Design development processes, within engineering disciplines, lack the necessary mechanisms in identifying the specific areas where improved design development performance may be obtained.
Duffy, Alex H. B., Haffey, Mark K. D.
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Quality in Higher Education: internal quality assurance systems and the quality management models [PDF]
, 2012 Quality assurance and accreditation processes related to Portuguese higher education are a relatively new phenomenon, deserving special relevance today after the creation, by the Portuguese State, of the Agency for Assessment and Accreditation of ...
Rosa, Maria J. +2 more
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مدیریت اطلاعات سلامت, 2013 Introduction: Self-assessment in healthcare is inevitable, like in all other sections. Scarce resources, necessity of performance refining, vitality of provided services and quality of services are evidence for necessity of having a proper system of self-
Farzaneh Eghbal +4 more
doaj
Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model. [PDF]
Springerplus, 2016 Martínez-Moreno A, Díaz Suárez A.
europepmc +1 more source
Business excellence models in management – benefits and limitations [PDF]
, 2012 The purpose of the article is to identify key publications on business excellence model; to present perceptions of excellence in management theory and some different groups of business excellence models; as well as to show benefits and limitations of ...
Czyż-Gwiazda, Ewa, Lisiecka, Krystyna
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Retaining Healthcare Workers: A Systematic Review of Strategies for Sustaining Power in the Workplace. [PDF]
Healthcare (Basel), 2023 De Vries N +7 more
europepmc +1 more source
Quality Evaluation of Health Services Using the Kano Model in Two Hospitals in Peru. [PDF]
Int J Environ Res Public Health, 2021 Barrios-Ipenza F +3 more
europepmc +1 more source
The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]
Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
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