A scoping review to determine the barriers and facilitators to initiation and performance of bystander cardiopulmonary resuscitation during emergency calls. [PDF]
Background To maximise out-of-hospital cardiac arrest (OHCA) patients’ survival, bystanders should perform continuous, good quality cardiopulmonary resuscitation (CPR) until ambulance arrival.
Aldridge ES +4 more
europepmc +2 more sources
ODIN IVR-Interactive Solution for Emergency Calls Handling
Human interaction in natural language with computer systems has been a prime focus of research, and the field of conversational agents (including chatbots and Interactive Voice Response (IVR) systems) has evolved significantly since 2009, with a major ...
Bogdan-Costel Mocanu +8 more
doaj +2 more sources
Medical emergency calls and calls for central nervous system symptoms during the COVID-19 outbreak in Hangzhou, China [PDF]
BackgroundSince January 2020, the continuous and severe COVID-19 epidemic has ravaged various countries around the world and affected their emergency medical systems (EMS). The total number of emergency calls and the number of emergency calls for central
Xinyan Fu +15 more
doaj +2 more sources
Emergency physicians' and nurses' perception on the adequacy of emergency calls for nursing home residents: a non-interventional prospective study. [PDF]
Introduction A considerable percentage of daily emergency calls are for nursing home residents. With the ageing of the overall European population, an increase in emergency calls and interventions in nursing homes (NH) is to be expected.
Lemoyne S +5 more
europepmc +2 more sources
When do medical operators choose to use, or not use, video in emergency calls? A case study. [PDF]
Background An evaluation report for a pilot project on the use of video in medical emergency calls between the caller and medical operator indicates that video is only used in 4% of phone calls to the emergency medical communication centre (EMCC ...
Harring AKV, Idland S, Dugstad J.
europepmc +2 more sources
Epidemiology of prehospital emergency calls according to patient transport decision in a middle eastern emergency care environment: Retrospective cohort-based. [PDF]
Though emergency medical services (EMS) respond to all types of emergency calls, they do not always result in the patient being transported to the hospital. This study aimed to explore the determinants influencing emergency call‐response‐based conveyance
Farhat H +14 more
europepmc +2 more sources
Medical dispatchers' perception of the interaction with the caller during emergency calls - a qualitative study. [PDF]
Background Medical dispatching is a highly complex procedure and has an impact upon patient outcome. It includes call-taking and triage, prioritization of resources and the provision of guidance and instructions to callers.
Møller TP +4 more
europepmc +2 more sources
In emergency call centers, operators are required to analyze and prioritize emergency situations prior to any intervention. This allows the team to deploy resources efficiently if needed, and thereby provide the optimal assistance to the victims.
Marianne Abi Kanaan +5 more
doaj +2 more sources
Emergency calls from migrants to an emergency call centre: A retrospective epidemiological study
Objective: The study aims to evaluate migrants' inclination to call emergency call centres. Records of calls made to an emergency call centre by migrants of different age groups and nationalities were reviewed retrospectively.
Bilge Kalanlar +3 more
core +4 more sources
Increased Emergency Calls during the COVID-19 Pandemic in Saudi Arabia: A National Retrospective Study. [PDF]
The coronavirus 2019 (COVID-19) pandemic has a direct and indirect effect on the different healthcare systems around the world. In this study, we aim to describe the impact on the utilization of emergency medical services (EMS) in Saudi Arabia during the
Al-Wathinani A +8 more
europepmc +2 more sources

