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Overcoming emotional exhaustion in a sales setting

Journal of Global Scholars of Marketing Science, 2020
The purpose of this paper is to investigate how sales organizations can become sustainable by reducing or mitigating emotional exhaustion in their sales employees.
Lucy M. Matthews, Diane R. Edmondson
openaire   +2 more sources

The cost of being ignored: Emotional exhaustion in the work and family domains.

Journal of Applied Psychology, 2020
Building on the work-home resources model and crossover theory, we investigated how workplace ostracism both spills over and crosses over to emotional exhaustion for both the ostracism target and his or her spouse.
M. Thompson   +3 more
semanticscholar   +1 more source

Emotional labor: links to work attitudes and emotional exhaustion

Journal of Managerial Psychology, 2009
PurposeThe purpose of this study is to explore the links from self‐focused emotional labor (surface acting) and other‐focused emotional labor (emotional enhancement) to job satisfaction, affective commitment, emotional exhaustion, and intentions to quit.Design/methodology/approachThe study employed a cross‐sectional survey of 363 nurses' aides and ...
Elizabeth A. Corrigall, Brenda L. Seery
openaire   +2 more sources

The Relationship between Coworker Incivility, Emotional Exhaustion, and Organizational Outcomes: The Mediating Role of Emotional Exhaustion

Human Factors and Ergonomics in Manufacturing & Service Industries, 2014
AbstractThe aim of this research is to investigate the relationship between coworker incivility, emotional exhaustion, and organizational outcomes measured by job satisfaction, job performance, and turnover intention. Working with a sample of 286 retail bank employees in South Korea, structural equation modeling is employed to test four hypotheses ...
Byung Soo Kim   +2 more
openaire   +2 more sources

Emotional Exhaustion in Healthcare Workers

Journal of Occupational and Environmental Medicine
This study presents the significance of organizational support for safety (OSS) in reducing emotional exhaustion (EE) by decreasing safety hazards for healthcare workers.
Sundus Siddique   +3 more
semanticscholar   +1 more source

PREVENTION OF TEACHERS’ EMOTIONAL EXHAUSTION

Health of Society
The article explores the issue of professional exhaustion among educators. It discusses changes in perceptions of professional exhaustion over time and identifies primary theoretical approaches to understanding the concept and its psychological and ...
Narmin Mir Jalalli
semanticscholar   +1 more source

Emotional Exhaustion in a High Stress Organization.

Academy of Management Journal, 1983
This study develops the concept of emotional exhaustion, an extremely affective and chronic type of work-related strain.
Jeannie Gaines, John M. Jermier
openaire   +2 more sources

Understanding the relationships among emotional exhaustion, job satisfaction, and emotional intelligence of hotel front desk employees

Asia Pacific Journal of Tourism Research, 2021
This study was conducted to understand the relationship among emotional exhaustion, job satisfaction, and emotional intelligence of hotel front desk employees. The importance of this study are focusing on only the hotel front desk employees, and dividing
Kwang-Hi Park, Dae-kwan Kim
semanticscholar   +1 more source

Challenges to professional identities and emotional exhaustion

Career Development International, 2012
PurposeThis study seeks to examine the identity‐relevant stress proposition according to which events occurring in highly‐salient identity domains have a greater impact on psychological well‐being than events occurring in less salient identity domains.
Tania Saba, Victor Y. Haines
openaire   +2 more sources

RNs and LPNs: emotional exhaustion and intention to leave

Journal of Nursing Management, 2015
To describe and compare registered nurse (RN) and licensed practical nurse (LPN) emotional exhaustion, intention to leave and reasons for leaving.Different skill mix/care delivery models are being used to address nurse shortages and rising health-care costs. Skill mix may include RNs and LPNs.
Maura MacPhee   +2 more
openaire   +3 more sources

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