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Laboring lesbians: Queering emotional labor
Journal of Lesbian Studies, 2019Through an ethnographic examination of the everyday lives of lesbians working in gas stations, this article highlights the ways in which sexuality matters within the workplace. One of the unique aspects of the service economy is the position of the body at the center of the market transaction.
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The ANNALS of the American Academy of Political and Social Science, 1999
The phrase "emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work. In this article, the authors
R. J. STEINBERG, D. M. FIGART
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The phrase "emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work. In this article, the authors
R. J. STEINBERG, D. M. FIGART
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Emotional Labor and Well-being
2023Student affairs work often requires the regular negotiation between felt and displayed emotions. Consider the residential life professional who attends an early morning meeting with only a few hours of sleep after responding to a student crisis. Although they may feel tired, drained, and irritable, they must project an attitude of caring, concern, and ...
Lynch, R. Jason, Klima, Kerry L. B.
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Management Communication Quarterly, 2000
Although both scholars and practitioners continue to privilege the “rational” aspects of organization, this article demonstrates the centrality of emotion in the organizing process. The case study method combines observation at a 911 center, interviews with dispatchers, and analysis of selected calls. Departing from most treatments of emotional labor,
Sherianne Shuler +1 more
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Although both scholars and practitioners continue to privilege the “rational” aspects of organization, this article demonstrates the centrality of emotion in the organizing process. The case study method combines observation at a 911 center, interviews with dispatchers, and analysis of selected calls. Departing from most treatments of emotional labor,
Sherianne Shuler +1 more
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Managing Emotions: Emotional Labor or Emotional Enrichment [PDF]
, 2015 Concept of ‘emotional labor’ has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its positive or beneficial aspects, and studying the contingency factors influencing the process of emotion management. In this paper we
Chandwani, Rajesh, Sharma, Dheeraj
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Journal of Managerial Psychology, 2008
PurposeThis paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations.Design/methodology/approachThis is a conceptual paper that integrates the literature on leadership with the research on emotional labor.FindingsThis paper develops 15 propositions that
Ronald H. Humphrey +2 more
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PurposeThis paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations.Design/methodology/approachThis is a conceptual paper that integrates the literature on leadership with the research on emotional labor.FindingsThis paper develops 15 propositions that
Ronald H. Humphrey +2 more
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Emotional Labor and Organized Emotional Care
Work and Occupations, 2006Based on qualitative comparison of three nursing home facilities, the idea of organized emotional care is proposed as a complement to the concept of emotional labor for understanding care work. It is argued that emotional labor and organized emotional care are distinguished primarily by the presence or absence of organizational feeling rules and ...
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Emotional Labor Among Paralegals
The ANNALS of the American Academy of Political and Social Science, 1999Despite the invisibility of emotional labor among paralegals, this dimension of work has significant consequences for the reproduction of the labor process in the large bureaucratic firm and for the psychological well-being of paralegals. These legal workers function to support and maintain the emotional stability of the lawyers for whom they work ...
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