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Long-term changes in health-related quality of life among Australian adults with psychological distress: a 16-year perspective. [PDF]
Arch Public HealthUl Husnain MI +3 more
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Women's experiences of communication and supportive care during labour: a qualitative study in rural KwaZulu-Natal, South Africa. [PDF]
BMC Pregnancy ChildbirthLuthuli S +5 more
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Psychological challenges of distance parenting among young working mothers. [PDF]
Discov Ment HealthModise TV +2 more
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The unseen dance of emotional labour in academia / Prof. Madya Dr. Tengku Elena Tengku Mahamad [PDF]
Tengku Mahamad, Tengku Elena
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Management and Labour Studies, 2013
This study examines the emotional labour performed by employees in customer service roles working in the hospitality industry. The research investigates one of the consequences of performing emotional labour, namely, emotional exhaustion, and attempts to determine how self-monitoring and co-worker support can moderate the relationship between the ...
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This study examines the emotional labour performed by employees in customer service roles working in the hospitality industry. The research investigates one of the consequences of performing emotional labour, namely, emotional exhaustion, and attempts to determine how self-monitoring and co-worker support can moderate the relationship between the ...
openaire +2 more sources
Global Business Review, 2008
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations, neutralizing stress and humouring irate customers. The findings further our
D'Cruz, Premilla, Noronha, Ernesto
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A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations, neutralizing stress and humouring irate customers. The findings further our
D'Cruz, Premilla, Noronha, Ernesto
openaire +1 more source
2017
Over the last ten years or so interest in the body and emotions within sociology and organisation studies has increased dramatically. With respect to the body, this development has largely been an outcrop of a cultural studies literature (Featherstone et al., 1991), the influence of anthropological studies (Mauss, 1979), the impact of Michel Foucault ...
Knights, David, Thanem, Torkild
openaire +1 more source
Over the last ten years or so interest in the body and emotions within sociology and organisation studies has increased dramatically. With respect to the body, this development has largely been an outcrop of a cultural studies literature (Featherstone et al., 1991), the influence of anthropological studies (Mauss, 1979), the impact of Michel Foucault ...
Knights, David, Thanem, Torkild
openaire +1 more source