Results 191 to 200 of about 197,579 (248)

Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology

Journal of Consumer Behaviour, EarlyView.
ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley   +1 more source

Experiences of Prisoners Living With Mental Health Conditions and Seeking or Receiving Mental Health Support in Prisons: An Integrative Review

Criminal Behaviour and Mental Health, EarlyView.
ABSTRACT Background Prisoners experience poor mental health and well‐being in prison, including severe mental illnesses. However, access to mental health support and treatment in prison is limited. We conducted an integrative review to synthesise prisoners' experiences of living with mental ill health and/or seeking or receiving mental health support ...
Anne Kairu, Judith Dyson, Damian Breen, James Skinner, Manuela Jarrett, Joanne Brooke   +5 more
wiley   +1 more source

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Empathy Huddles: Cultivating a Culture of Empathy

Journal of Neuroscience Nursing, 2019
ABSTRACT Managing complex neurological patients challenges new nurses with minimal experience, which can interfere with their ability to relate empathetically to their patients. This article is the story of how 1 neuroscience unit’s experience with Empathy Huddles improved the staff’s ability to respond to their patients and families with ...
Kevin, Turner, Angela, Locke, Tina, Jones, Jacque, Carpenter   +3 more
openaire   +2 more sources

Empathy: The Capacity for Empathy

2021
The capacity for empathy emerges from the original ability to echo others—our primary capacity for identificatory resonance. Empathy may then be defined as the ability to identify with the Other for the purpose of grasping her or his subjective experience. Mature empathy requires nurturance and cultivation.
openaire   +1 more source

Empathy is the Message

Psychiatry, 2021
You never truly understand something until you can explain it to your grandmother.Quote attributed to Albert EinsteinTo communicate affectively you need to know the content of what you are communic...
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What Is Empathy, and Can Empathy Be Taught?

Physical Therapy, 1990
Empathy is a commonly used, but poorly understood, concept. It is often confused with related concepts such as sympathy, pity, identification, and self-transposal. The purposes of this article are to clearly distinguish empathy from related terms and to suggest that the act of empathizing cannot be taught.
openaire   +2 more sources

Leading with empathy

2015
No Full ...
Qian, Haiyan, Walker, Allan
openaire   +1 more source

The empathy test

Medical Teacher, 2017
Dear SirI read with interest the randomized controlled trial of empathy training in medical students conducted by Wundrich et al.
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Empathy yes… empathy no? Training social workers in empathy

Social Work Education
Social work moves on contexts and operational methods steeped in empathy, so it can be called an empathic profession. In light of this, the social work profession can and must strike the right balance between governing empathy or being overwhelmed by it, risking becoming alternately too close-connected or, conversely, too far-disconnected.
openaire   +1 more source

Empathy and Altruism

Journal of Personality and Social Psychology, 1975
Abstract This chapter reviews theory and research supporting the contention that mental mechanisms that induce individuals to empathize with others have evolved in several species, and advanced levels of empathy motivate us to help others as an end in itself.
openaire   +2 more sources