ABSTRACT The integration of robots in customer service has attracted considerable interest from both academia and industry. While some studies highlight positive impacts on customer experience, others report neutral or negative outcomes. This meta‐analysis synthesises findings from 25 articles comprising 62 independent studies, 147 effect sizes, and a ...
Fernando de Oliveira Santini+6 more
wiley +1 more source
From Body Positivity and Beyond: Investigating Affective Aesthetic Atmospheres of Influencers
ABSTRACT How do influencers create content on social media that shapes consumer experiences and discourse around beauty standards? While research recognizes the power of influencers to help motivate market‐level changes, limited research has investigated this performance, particularly related to content intended to resist existing aesthetic norms. This
Kelley Cours Anderson+3 more
wiley +1 more source
Carbon doped selenium electrocatalyst toward CO2 reduction to chemical fuels
The significant performance of the carbon doped selenium electrocatalyst towards CO2 reduction reaction. Abstract Herein, we demonstrate the catalytic performance of carbon‐doped selenium (C‐Se), prepared by a facile reproducible hydrothermal method, toward electro‐reduction of CO2 (ERC).
Debabrata Chanda, Suddhasatwa Basu
wiley +1 more source
ABSTRACT In recent years, companies have increasingly adopted virtual conversational agents (VCAs) to interact with their consumers. A significant number of these agents are assigned to a specific gender, typically female, thereby reinforcing gender‐related stereotypes.
Kristina Nickel, Caroline Meyer
wiley +1 more source
Is virtue its own reward? Moral identity, empathy, and volunteering during adolescence as predictors of subsequent epigenetic aging. [PDF]
Espinoza CN+6 more
europepmc +1 more source
Foreword Knowledge, Empathy, and Global Village: The Comparative Discourse of Eva Kushner [PDF]
Wladimir Krysinski
openalex +1 more source
Community and Consumer Dynamics in NFTs: Understanding Digital Asset Value Through Social Engagement
ABSTRACT While non‐fungible tokens (NFTs) have emerged as a significant blockchain application, research has largely focused on market dynamics rather than consumer behavior. Through in‐depth interviews with 21 NFT consumers and a netnographic analysis of Discord interactions (109,517 words), this study develops a comprehensive framework explaining the
Kristina Brahmstaedt
wiley +1 more source
Qualitative insights into empathy in medical education: perspectives from students, doctors, and educators. [PDF]
Yang F, Lei F, Li Y, Yang T.
europepmc +1 more source
Receiving Employee Attention on the Floor of the Store and Its Effects on Customer Satisfaction
ABSTRACT This study examines the effects of the customer's perceptions of being the object of employee attention in physical store settings. Our specific concern is employee attention when the customer is browsing in a store and does not require any particular service from employees.
Magnus Söderlund+1 more
wiley +1 more source
Language style matching and treatment outcome in anorexia nervosa
Abstract Objective Psychotherapy is the treatment of choice for anorexia nervosa (AN) but mechanisms of action are still largely unknown. Growing research suggests that synchrony between patient and therapist contributes to treatment success. Adding to this literature, this study examined the association between language style matching (LSM) among ...
Rachel Schaper+4 more
wiley +1 more source