Results 161 to 170 of about 547,453 (314)

The negative effects of failed service recoveries [PDF]

Research has shown that more than half of attempted recovery efforts fail, producing a "double deviation" effect. Surprisingly, these double deviation effects have received little attention in marketing literature.
Juan Luis Nicolau, Ana B. Casado, Francisco Mas Ruiz   +2 more
core  

High‐Temperature Nanoindentation of Metals: Assessing Thermal Drift, Frame Compliance, and Chemical Composition Effects on the Reported Mechanical Properties

Advanced Engineering Materials, EarlyView.
Do not let thermal drift and instrument artifacts deceive high‐temperature nanoindentation results. We compare classical Oliver–Pharr and automatic image recognition analyses across steels and a Ni alloy to quantify these effects. Accounting for artifacts reveals systematic softening with temperature, while Cr and Ni additions boost resistance ...
Velislava Yonkova, Steffen Brinckmann, Ruth Schwaiger   +2 more
wiley   +1 more source

Nationwide analysis of case volume and outcomes in cardiac surgery during the COVID-19 pandemicCentral Message

JTCVS Open
Jean-Luc A. Maigrot, BS, Guangjin Zhou, PhD, Siran M. Koroukian, PhD, Aaron J. Weiss, MD, PhD, A. Marc Gillinov, MD, Faisal Bakaeen, MD, Lars G. Svensson, MD, PhD, Edward G. Soltesz, MD, MPH   +7 more
doaj   +1 more source

Inflammation Unchecked: Concurrent Kawasaki Disease and Stevens‐Johnson Syndrome in an 18‐Month‐Old Child

Arthritis Care &Research, EarlyView.
Catherine Deffendall, Jodi Backalar, Elizabeth Acevedo Zapata, Adriana Della Porta, Lorin Bibb, Tyler Reese, Charlotte M. Brown   +6 more
wiley   +1 more source

Recycling of NiTi Shape Memory Alloys: Fundamental and Technological Aspects of a Vacuum Induction Melting Processing Route

Advanced Engineering Materials, EarlyView.
The present study investigates recycling of NiTi shape memory alloys via vacuum induction melting. An ingot was synthesized from elemental Ni and Ti and subjected to three subsequent remelting cycles. Remelting increases process durations and impurity levels and adversely affects microstructures and functional properties.
Sakia Sophia Noorzayee, Son Tung Mai, Sarath Menon, Braulio Gadiel Sánchez Ortega, Ralf Drautz, Alexander Kauffmann, Gunther Eggeler, Jan Frenzel   +7 more
wiley   +1 more source

Service Failure, Recovery and Recovery Outcomes in the Ghanaian Banking Industry

, 2013
This research was conducted using a sample of 135 customers of banks in Ghana who have experienced service failure and complained about the failure, to assess the effects of service recovery on recovery outcomes.
Narteh, Bedman, Akwensivie, Divine Mawuli, Affum, Samuel   +2 more
core  

Experimental Characterization and Constitutive Modeling of the Effect of Prior Inelastic Strain on the Viscoplastic Behavior of AD730 at 700 °C

Advanced Engineering Materials, EarlyView.
This study shows that superalloys used in aircraft engine disks become much more prone to deformation at high temperatures if they have been strained during manufacturing. This effect increases with the level of prior strain but eventually reaches a limit.
Fabio Machado Alves da Fonseca, Patrick Villechaise, Malik Durand, Arnaud Longuet, Florent Coudon, Loïc Signor, Julien De Jaeger, Dominique Eyidi, Nathalie Bozzolo, Jonathan Cormier   +9 more
wiley   +1 more source

EXPLAINING SATISFACTION IN DOUBLE DEVIATION SCENARIOS: THE EFFECTS OF ANGER AND DISTRIBUTIVE JUSTICE [PDF]

Research has shown that more than half of attempted recovery efforts only reinforce dissatisfaction, producing a ‘double deviation’ effect. Surprisingly, these double deviation effects have received little attention in service marketing literature.
Hans Kasper, Francisco J. Mas, Ana B. Casado   +2 more
core  

Low Cycle Repetitive Loading of Ti‐6Al‐4V‐Epoxy Composite Lattice Structures for Enhanced Energy Dissipation and Damage Tolerance

Advanced Engineering Materials, EarlyView.
Composite Ti–6Al–4V–epoxy lattice structures are additively manufactured and epoxy infiltrated for cyclic loading. At low lattice volume fractions, hybridization produces synergistic gains in stiffness and energy dissipation. At higher volume fractions, synergy diminishes, although composites still exceed metallic lattices in specific energy ...
Joey Tallon, Jordan Noronha, Justin Dirrenberger, Andrey Molotnikov   +3 more
wiley   +1 more source

A Dislocation Perspective on Strength and Toughness in Ceramics

Advanced Engineering Materials, EarlyView.
Dislocations in ceramics enjoy a long but yet under‐appreciated history. The three research waves for dislocations in ceramics highlight the topic evolution over the last 90 years. This review focuses on the impact of dislocation on strength and toughness in ceramics.
Xufei Fang
wiley   +1 more source