Results 121 to 130 of about 1,522 (169)
Some of the next articles are maybe not open access.
The role of ombudsman: Resolving financial disputes in Malaysia
Conflict Resolution Quarterly, 2022AbstractThe paper highlights the establishment of the Ombudsman for Financial Services (OFS) in Malaysia as a good alternative avenue for the equitable settlement of disputes regarding financial services. It has been operating since 2016. However, its accessibility to reach wider financial consumers is restricted due to its limited monetary ...
Muhamad Ikhwan Mohd Zain +2 more
exaly +2 more sources
Reforming the Role of the Financial Services Ombudsman
Liverpool Law Review, 2020Although the recent reforms are highly beneficial for consumers, the ombudsman service has received little attention. The formal process of adjudication has been explored in much detail, but there are still gaps remain in understanding of models of informal justice systems in Europe. This is particularly relevant to the ombudsman services.
exaly +2 more sources
Journal of Consumer Policy, 1994
The problems facing consumers in pursuing complaints against suppliers through the courts are well known and have given rise to the development of alternative strategies. This paper considers the development and use of one such strategy — the ombudsman — in dealing with the complaints of consumers against insurers, banks and building societies.
Philip Rawlings, Chris Willett
exaly +2 more sources
The problems facing consumers in pursuing complaints against suppliers through the courts are well known and have given rise to the development of alternative strategies. This paper considers the development and use of one such strategy — the ombudsman — in dealing with the complaints of consumers against insurers, banks and building societies.
Philip Rawlings, Chris Willett
exaly +2 more sources
Financial Ombudsman's statutory powers
Journal of Financial Regulation and Compliance, 2007Purpose This paper aims to report and comment on a successful High Court challenge by financial advisory firms via the financial Ombudsman. Design/methodology/approach The paper's approach is to outline the facts and explain the decision.
Joanna Gray
exaly +2 more sources
The Financial Ombudsman Service: not just an alternative to court
Journal of Financial Regulation and Compliance, 2007PurposeThe Financial Ombudsman Service is a statutory body offering a dispute resolution service to consumers and firms. The purpose of this paper is to outline the service as an alternative to the civil courts.Design/methodology/approachThe paper compares the style, objectives and operation of the service with those of civil court proceedings ...
exaly +2 more sources
A comparative analysis of the financial ombudsman systems in the UK and Japan
Journal of Banking Regulation, 2004The range of financial products available to the consumer comes in various shapes and sizes and can be a daunting experience for any financial consumer. To address this and any ensuing complaints, frameworks for redress have been set up in many countries.
exaly +2 more sources
Law and Financial Markets Review, 2007
This article analyses the operation of the Financial Ombudsman Service (FOS) in the UK, focusing on decision- making and the implications for consumers and authorised firms.
Iain Macneil
exaly +2 more sources
This article analyses the operation of the Financial Ombudsman Service (FOS) in the UK, focusing on decision- making and the implications for consumers and authorised firms.
Iain Macneil
exaly +2 more sources
THE INSURANCE OMBUDSMAN BUREAU AND FINANCIAL SERVICES DISPUTES — AN OBITUARY?
Journal of Financial Regulation and Compliance, 1994This paper examines what the financial services industry expects from the Insurance Ombudsman Bureau. It measures the IOB's success in meeting these expectations against the yardsticks of public confidence and cost‐effectiveness. In the light of Lord Ackner's recently accepted recommendation that the IOB be replaced by a new Ombudsman scheme, this ...
exaly +2 more sources
Ombudsman schemes for financial services in the U.K.: a consumer view
International Journal of Consumer Studies, 1991The ombudsman schemes that have been set up in the financial services sector in the U. K. are intended to meet the needs of consumers for rapid, effective and cheap redress. This paper examines the extent to which these schemes have fulfilled their objectives and draws up a balance sheet from the consumer viewpoint.
exaly +2 more sources