Results 281 to 290 of about 183,256 (304)

When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity

Journal of Service Research, 2020
Douglas E Hughes, Jessica Ogilvie
exaly  

AI-chatbots on the services frontline addressing the challenges and opportunities of agency

Journal of Retailing and Consumer Services, 2021
Ting Yu, Debbie Isobel Keeling, Ko De Ruyter   +2 more
exaly  

Frontline nurses’ burnout, anxiety, depression, and fear statuses and their associated factors during the COVID-19 outbreak in Wuhan, China: A large-scale cross-sectional study

EClinicalMedicine, 2020
Deying Hu, Qiuying Han, Su Wei Wan
exaly  

A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture

Journal of Service Research, 2020
Jeroen Schepers, Michel van der Borgh
exaly  

Real World Comparison of Treatment Outcomes for Myeloma in Elderly Transplant-Ineligible Population with RVD, RD and VCD in Frontline Setting: Results from Mrdr Australia and New Zealand

Blood, 2022
Sarah Zhao, Cameron Wellard, Zoe McQuilten, Elizabeth M. Moore, Erica M. Wood, Andrew Spencer, Henry Chan   +6 more
openaire   +1 more source

Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation

International Journal of Bank Marketing, 2023
Basharat Raza, Sylvie St-onge
exaly  

The Future of Frontline Research

Journal of Service Research, 2017
Anat Rafaeli, Daniel Altman, Dwayne D Gremler   +2 more
exaly  

Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?

Journal of Marketing, 2012
Jeroen Schepers, Ko De Ruyter, Ad De Jong   +2 more
exaly  

Does the Customer Matter Most? Exploring Strategic Frontline Employees’ Influence of Customers, the Internal Business Team, and External Business Partners

Journal of Marketing, 2016
Christopher R Plouffe, William Bolander, Bryan Hochstein   +2 more
exaly  

Frontline encounters of the AI kind: An evolved service encounter framework

Journal of Business Research, 2020
Linda Nasr, Arne De Keyser, Michael Giebelhausen   +2 more
exaly