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Soft Skills vs. Hard Skills in Tourism

2021
This chapter presents a qualitative study, resulting from a systematic literature review using a text analysis technique through the NVivo software, version 10.0. This technique involves grouping words that reveal semantic similarity to each other and results indicate that considerations around soft and hard skills in tourism have been different over ...
Andreia Antunes Moura   +2 more
openaire   +2 more sources

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