Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source
Management of an Intralingual Ancient Schwannoma. [PDF]
Syed H, Balouch B, Joneja U, Shapiro Y.
europepmc +1 more source
From Probation to Partnership: Building Equitable Systems of Support in Community Colleges
ABSTRACT Community colleges serve as critical gateways to higher education for diverse student populations, yet traditional academic probation systems often exacerbate inequities by penalizing students facing systemic and personal challenges. This practitioner–scholar case study examines Clark State College's Academic Engagement Program (AEP), an ...
Elecia V. Spain, Michael B.Key
wiley +1 more source
Leadless Atrial Pacing at Bachmann's Bundle Guided by Electroanatomic Mapping and Intracardiac Ultrasound. [PDF]
Harris ES +5 more
europepmc +1 more source
ABSTRACT Background Cangrelor reduces thrombotic events in patients undergoing percutaneous coronary intervention (PCI), with the advantage of rapid onset and offset. However, premature discontinuation may increase the risk of acute thrombosis for patients undergoing complex/high‐risk PCI (CHIP).
Siyu Ma +8 more
wiley +1 more source
Creating Virtual Intraoperative CT Images From Endoscopic Video During Endoscopic Sinus Surgery: A Proof-of-Concept Study. [PDF]
Harris GJ +6 more
europepmc +1 more source
Monoclonal Antibodies; Detection Tools for Wheat Alpha‐Amylase Proteins
ABSTRACT Background and Objectives Expression of alpha‐amylase proteins during germination or other physiological events may lower grain soundness and have a negative impact on end‐use quality. The objective of the current study was to validate two new monoclonal peptide antibodies for wheat alpha‐amylases and describe alpha‐amylase expression in ...
John H. Kelly +5 more
wiley +1 more source
Contextual Factors Impacting Different Stages of Voluntary Occupational Change: The Case of Turkey
ABSTRACT Occupational change has become increasingly common in recent decades. However, we know little about how contextual factors shape the voluntary occupational change process. By integrating the Careers in Context Framework (Mayrhofer et al. 2007) and the Transtheoretical Model of Career Change (Barclay et al.
Duygu Gulseren +5 more
wiley +1 more source
Liquid Compared to Solid Oral Formulations of the Thyroid Hormone Receptor Agonist Elunetirom Under Fasted and Fed Conditions in Healthy Participants. [PDF]
Harris JR +11 more
europepmc +1 more source
ABSTRACT Despite growing enrollment of international students in counseling programs, existing research has predominantly emphasized their challenges and adjustment difficulties, with limited attention to their cultural strengths. This critical narrative inquiry study examined how nine international counseling students of color (ICSC) in master's ...
Yu Pan +3 more
wiley +1 more source

