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Raylı Sistemlerde Hizmet Kalitesi: Ankaray Örneği

2018
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HİZMET KALİTESİ ÖLÇÜMLEMESİNDE SERVQUAL YÖNTEMİ

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Hizmet Kalitesi,Kavramlar, Yaklaşımlar ve Uygulamalar

2007
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