Results 81 to 90 of about 2,227,545 (353)
Receiving Employee Attention on the Floor of the Store and Its Effects on Customer Satisfaction
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines the effects of the customer's perceptions of being the object of employee attention in physical store settings. Our specific concern is employee attention when the customer is browsing in a store and does not require any particular service from employees.
Magnus Söderlund +1 more
wiley +1 more source
Modern trends in the development of world hotel business
Вісник Харківського національного університету імені В.Н. Каразіна: Серія Міжнародні відносини, економіка, країнознавство, туризм, 2019 The relevance of the study is explained by the fact that today the global tourism and hospitality industry is in tough conditions of competition for each client and is forced to react very quickly to external changes in business conditions.
Georgiy Dovgal
doaj +1 more source
, 2017 This research aimed to investigate motivation and behaviour of the employees at the operational level towards the hotel operations in the hotel business of Samut Songkram Province, as well as examining the relationship between behaviour and motivation of
Benjaporn Yaemjamuang
semanticscholar +1 more source
Green Loyalty Programmes: Customer Trait Reactance and Reward Preferences
Journal of Consumer Behaviour, EarlyView.ABSTRACT Loyalty programmes (LPs, thereafter) can restrict customers' actions where they require customers to undertake specific activities (i.e., LP efforts) to collect reward points. As a consequence, these activities inevitably limit customers' future consumption freedom.
Jingxi Huang +3 more
wiley +1 more source
Journal of services research, 2020 In today’s global service industry, online reviews posted by consumers offer critical information that influences subsequent consumers’ purchasing decisions and firms’ operation strategies.
Fei Ye +4 more
semanticscholar +1 more source
Corporate Social Responsibility in Hotel Businesses
Anadolu Üniversitesi Sosyal Bilimler Dergisi, 2016 The present study examines CSR in hotels. The study begins with a review of the concept of CSR in light of corporate sustainability, corporate reputation and corporate communications. It employs case study methodology to examine the CSR implementation and initiatives of the Accor Group which is one of the leading hotel operators in the world. The Accor
YILMAZ, Asst. Prof. Dr. Hakan +1 more
openaire +4 more sources
The Role of Reward Certainty and Incidental Emotion in Encouraging Pro‐Environmental Behaviors
Journal of Consumer Behaviour, EarlyView.ABSTRACT Rewards are effective promotional tools for promoting desirable behaviors, strengthening engagement, and incentivizing pro‐environmental actions. Integrating expectancy theory and the appraisal tendency framework, this research investigated the interplay of reward certainty and incidental emotions on pro‐environmental behaviors. While previous
Calvin Wan, Phoebe Wong, Elmina Homapour
wiley +1 more source
THE HOTEL ENTERPRISE: A BUSINESS SYSTEM OF PROJECT BUSINESS ON THE TOURISM BUSINESS MARKET∗
Tourism and hospitality management, 2007 As a business system, an enterprise represents a complex, dynamic, stochastic, open and organisational system. Certain specific features of a hotel enterprise as a business system of project business result from the activity it performs and from project-based business and development management.
Berc Radišić, Branka, Bašan, Lorena
openaire +3 more sources
Ways to prevent conflicts in the hotel business
, 2021 Ways and means of resolving conflicts in the hotel business are outlined. This thesis describes how to resolve internal and external conflicts in the hotel business, as well as the actions of managers and employees in their work.
Bobokalonov, Rajab, Muqumov, Latif
openaire +1 more source
Uncovering ESG Ratings: The (Im)Balance of Aspirational and Performance Features
Corporate Social Responsibility and Environmental Management, EarlyView.ABSTRACT Environmental, Social, and Governance (ESG) scores are crucial for evaluating corporate sustainability. However, the undisclosed and complex methodologies used by rating agencies have raised concerns about their reliability and consistency. This study replicates LSEG's ESG scoring methodology using machine learning to shed light on the key ...
Andrea Ferro +2 more
wiley +1 more source