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Strategic analysis of customer relationship management—a field study on hotel enterprises
Total Quality Management and Business Excellence, 2003Yichen Lin
exaly
LEVELS OF INNOVATION IN HOTEL AND RESTAURANT ENTERPRISES
Innovation and investment mechanisms for the development of international relations and market economyopenaire +1 more source
Auditing managerial training needs of Turkish small and medium‐sized hotel enterprises
Managerial Auditing Journal, 2003exaly

