Psychology &Marketing, EarlyView.ABSTRACT Firms often seek to replace human agents (HAs) with automated agents (AAs) for customer service, but customers still tend to react more negatively to AAs than to HAs. This meta‐analysis examines agent‐related perceptions (i.e., humanlikeness, warmth, and competence), which represent the key upstream customer reactions shaping downstream ...
Sandra Miederer +3 more
wiley +1 more source
The Contextual Autonomy Principle: When and Why Social Service Robots Are Perceived as Ethical
Psychology &Marketing, EarlyView.ABSTRACT As social service robots move into both public and private settings, perceived ethicality becomes a key condition of adoption. We propose that the same robotic capability can acquire different ethical meanings depending on context, governance form, and social presence. Across three studies, we show that restaurant (vs.
Lars Meyer‐Waarden, Julien Cloarec
wiley +1 more source
When dirty work meets social identity: decoding career avoidance intentions of Chinese hospitality students. [PDF]
Front PsycholHu X, Liang B, Chen Z, Xie S, Li Z.
europepmc +1 more source
Psychology &Marketing, EarlyView.ABSTRACT This study introduces the Paradox of Escapism, exploring how the act of escaping reality can evolve from a short‐term avoidance strategy to a mechanism for self‐regulation and enhanced life satisfaction. Employing five rigorous, multimethod investigations, including qualitative interviews and sentiment analysis (Study 1), Structural Equation ...
Thamiris Magalhães de Sousa +3 more
wiley +1 more source
Multi-perspective hotel operation process anomaly prediction method based on graph transformer and autoencoder. [PDF]
Front Artif IntellMa Y, Wu Y, Fang X.
europepmc +1 more source
Conducting Luxury Research: Methodological Foundations and Standards
Psychology &Marketing, EarlyView.ABSTRACT The field of luxury research has grown rapidly in recent years, corresponding to the economic importance of the luxury industry. Despite this, the luxury field lacks established methodological foundations for rigorous luxury research. This is particularly problematic as a core tenet of luxury research is that luxury differs from other sectors ...
Jonas Holmqvist +3 more
wiley +1 more source
Investigating the level of education in the field of occupational safety and health in preparation for future profession: a Slovak case study. [PDF]
Front Public HealthBrečka P, Tureková I, Munk M.
europepmc +1 more source
The Physical, Emotional, and Autonomous Anthropomorphism of Service Chatbots
Psychology &Marketing, EarlyView.ABSTRACT Prior research on chatbot anthropomorphism has often treated it as a unidimensional construct, producing inconsistent findings regarding how human‐like design cues shape user responses. This study conceptualizes anthropomorphism as a multidimensional higher‐order perception comprising three distinct forms of anthropomorphic attribution ...
Yangjuan Hu, Fulya Acikgoz, Shubin Yu
wiley +1 more source
Sustainable supply chain practices of local versus international hotels: multiple case studies in Egypt. [PDF]
Sci RepHamza MAA, Rego N.
europepmc +1 more source
Are Start‐Up Acquisitions by Dominant Firms Driving Innovation or Killing Competition?
Managerial and Decision Economics, EarlyView.ABSTRACT This paper develops a sequential model to examine start‐up acquisitions in markets with network externalities, incorporating a pre‐entry strategic buyout option that allows the incumbent to integrate the start‐up's innovation, followed by post‐entry expenditure on coordination advertising, and defensive pricing strategies.
Adele Whelan, Kate Hynes
wiley +1 more source