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Objective: This study aims to quantitatively assess the impact of customer relationship management (CRM) systems on customer retention in financial institutions.
CARLOS EDUARDO COBOS GUTIERREZ
openalex +2 more sources
Mapa de aseguramiento para las instituciones financieras no bancarias cubanas
El presente artículo tiene como objetivo establecer una metodología para el diseño del mapa de aseguramiento que sustente la elaboración del plan de auditoría interna de las instituciones financieras no bancarias cubanas sustentada en los principios del gobierno corporativo, el modelo de las tres líneas de defensa y los proveedores de servicio de ...
Ángel Jean Hernández Nuñez
openaire +2 more sources
actualmente, las instituciones financieras ante su ardua labor de diferenciación, tienen como alternativa la calidad en el ser vicio.
Milángela Morillo
doaj +1 more source
En el Ecuador, las Instituto Superior Tecnológico Guayaquil instituciones financieras son cada vez más competitivas y se desarrollan en un ambiente cambiante, por lo cual requieren plantearse nuevos retos y presentar a sus clientes una cartera de ...
José Leonardo Cuadrado Gagñay +2 more
semanticscholar +1 more source
Política Monetaria: Reglas y Discreción
La teoría monetaria moderna de las últimas tres décadas se ha desarrollado en el marco del debate "Reglas versus Discreción", según los lineamientos de Kydland y Prescott (1977).
Sergio Clavijo-Vera +2 more
doaj +3 more sources
Compliance with World Health Organization's COVID‐19 guidelines among Iraqi health workers
Abstract During the COVID‐19 pandemic, the World Health Organization (WHO) introduced guidelines with respect to hygiene practices, quarantine policies, and medical practices for health institutions to follow. Most studies examining compliance with WHO guidelines have been conducted at individual level but not at institutional level.
Burhan Hadi +5 more
wiley +1 more source
Abstract The present study investigates the incidence of financial institutions' dynamics of depth and access in the effect of income inequality on poverty and the severity of poverty in 42 sub‐Saharan African countries from 1980 to 2019. The Gini index is used to measure income inequality while poverty is measured as the poverty headcount ratio, and ...
Simplice Asongu, Nicholas M. Odhiambo
wiley +1 more source
Global assessment of the biodiversity safeguards of development banks that finance infrastructure
Abstract Infrastructure development is a major driver of biodiversity loss globally. With upward of US$2.5 trillion in annual investments in infrastructure, the financial sector indirectly drives this biodiversity loss. At the same time, biodiversity safeguards (project‐level biodiversity impact mitigation requirements) of infrastructure financiers can
Divya Narain +5 more
wiley +1 more source
Abstract Motivated by the literature on reform complementarities and their importance for the effectiveness of central bank independence (CBI) reforms—particularly for African countries—where CBI has empirically not been found to have a significant impact on financial development, we explore the extent to which differences in literacy levels and ...
Abel Mawuko Agoba +3 more
wiley +1 more source
Rural financial intermediation and poverty reduction in Ghana: A micro‐level analysis
Abstract The financial sector in rural areas, where most of the poor people in sub‐Saharan Africa are found, has transformed massively in recent times, notably through the increased penetration of several types of rural financial intermediaries in addition to rural and community banks and microfinance institutions.
Michael Danquah +4 more
wiley +1 more source

