Results 161 to 170 of about 2,629 (193)
An application of interactive voice response (ivr) technology to longitudinal studies of daily behavior [PDF]
Behavior Research Methods, 1995 A relatively new technology-an interactive voice response (IVR) system-was used to collect selfreport data from 51 male subjects (21–56 years old) concerning daily tobacco and alcohol consumption over a 112-day period. After resolution of initial technical problems, the Touch-Tone data-entry methodology of the IVR was shown to provide notable ...
John S Searles
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Designing a call center with an IVR (Interactive Voice Response)
Queueing Systems, 2010zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Polyna Khudyakov +2 more
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Dynamic interactive voice response (IVR) platform
Eurocon 2013, 2013Interactive Voice Response (IVR) systems can handle up to 60% of the incoming calls in the call center. Since it promotes self-serving and decreases the number of the agents in the call center, it may lead to improved customer and call center agent satisfaction, increased revenue, and reduced cost.
Ramazan Karademir, Emre Heves
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Interactive voice response system (IVRS) in health care services
Nursing Outlook, 2003Recent advances in telecommunications technology have created opportunities to enhance the quality of health care services through telehealth, the use of telecommunications and information technologies to deliver health care. However, the diverse technologies and applications encompassed by telehealth have tended to confuse discussions of the ...
Haeok, Lee +3 more
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Proceedings of the Second African Conference for Human Computer Interaction: Thriving Communities, 2018
Interactive Voice Response (IVR) systems have demonstrated that they provide an opportunity for a low-literate audience to express themselves and interact with information technology systems. However, to achieve such goals in a development setting requires a low-cost system that allows participation of multiple stakeholders in the design process.
Vikram Kamath Cannanure +1 more
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Interactive Voice Response (IVR) systems have demonstrated that they provide an opportunity for a low-literate audience to express themselves and interact with information technology systems. However, to achieve such goals in a development setting requires a low-cost system that allows participation of multiple stakeholders in the design process.
Vikram Kamath Cannanure +1 more
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An Interactive Voice Response (IVR) System for Adolescents with Alcohol Use Disorders: A Pilot Study
The American Journal on Addictions, 2006In order to understand predictors of relapse among adolescents treated for alcohol use disorders (AUD), it is important to accurately assess the daily circumstances associated with use. This pilot study investigates the feasibility and acceptability of an interactive voice response (IVR) system in adolescents with AOSUD. Twenty‐six adolescents 14 to 19
Yifrah, Kaminer +3 more
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Explaining the (non) adoption and use of interactive voice response (IVR) among small and medium-sized enterprises [PDF]
International Journal of Speech Technology, 2010 Typically, the penetration of interactive voice response systems (IVRs) is described as being very high especially among large companies. The paper at hand discusses the use and adoption rate of such systems among companies, especially among small and medium-sized enterprises (SME).
Martin Steinert
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Does Gender and Accent of Voice Matter?
Proceedings of the 2020 International Conference on Information and Communication Technologies and Development, 2020We explore the impact of the gender and accent of the voice recording in Interactive Voice Response (IVR) systems in low-literate and patriarchal contexts. We conducted a small randomized control trial (RCT) with 62 participants, prompting them to identify myths and factual statements from a list of 10 prompts.
Eman Mubarak +3 more
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Mobile Media and Communication, 2015
With the widespread use of mobile phones in the developing world, interactive voice response (IVR) systems are increasingly accessible to people with low literacy and/or limited financial resources. Interest in using IVR systems as a means to increase citizen participation in society has increased.
Preeti Mudliar, Jonathan Donner
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With the widespread use of mobile phones in the developing world, interactive voice response (IVR) systems are increasingly accessible to people with low literacy and/or limited financial resources. Interest in using IVR systems as a means to increase citizen participation in society has increased.
Preeti Mudliar, Jonathan Donner
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Investigating the use of interactive voice response (IVR) in medical adherence monitoring
2014 8th International Symposium on Medical Information and Communication Technology (ISMICT), 2014Medical adherence deals with whether patients take the prescribed drugs accordingly. When patients do not adhere, it may have adverse results and also increase the cost of health care. Inter active voice (IVR) response is currently being used in telecommunication networks both fixed and mobile.
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