Service Innovation for Customer Engagement in the Italian Banking Sector
2019The financial crisis of 2008 produced various effects on banks compelled to rethink their business models, especially for better customer relationship management following the general climate of distrust among consumers towards financial institutions. In this context, understanding how to both satisfy and engage customers has become very important. The
Vincenzo Formisano +4 more
openaire +2 more sources
Regulation of the Italian Banking Sector: From the 1936 Banking Law to the European Banking Union
2020The article traces the evolution of the regulation of banks in Italy from the banking law of 1936 to the recent changes made at European level with the banking union project. Until the 1980s the banking system was characterised by a low level of competition combined with a high level of stability.
openaire +2 more sources
Efficiency of the Italian Banking Sector via a Parametric Approach
1999The analysis of productivity and efficiency of manufacturing activities is a well-known field of research. The recent structural changes of the economic systems have contributed to move researchers’ attention from goods production activities to the services sector and among them to the banking activity, object of this study.
Silvia Biffignandi +2 more
openaire +1 more source
Environmental Strategies by the Banking Sector: Case Studies in the Italian Context
SSRN Electronic Journal, 2011Up to today, researches and studies have been focused, from time to time, on the different financial tools through which a bank may affect the environment, with the aim of understanding the drivers and barriers that can influence their adoption and successful implementation.
Fabio Iraldo +2 more
openaire +1 more source
Software Quality Concerns in the Italian Bank Sector: The Emergence of a Meta-Quality Dimension
2017 IEEE/ACM 39th International Conference on Software Engineering: Software Engineering in Practice Track (ICSE-SEIP), 2017This paper reports on a Delphi-like study about the Italian banking IT sector's greatest concerns. A new research framework was developed to pursue this vertical study: domain and country specific, using a Mixed Methods approach. Data collection was drawn in four phases starting with a high level randomly stratified panel of 13 senior managers and then
Russo, Daniel +3 more
openaire +2 more sources
Stress, well-being and aging in the Italian banking sector: evidence and future perspectives
2020The economic crisis of 2007–08 produced an epochal impact on the Italian banking sector in terms of economic policies and work reorganization. As part of these changes, banking employees have been forced to broaden their skills and activities and, with that, their risk and responsibility profile.
Giorgi G. +5 more
openaire +1 more source
The digital trasformation in the Italian banking sector
SSRN Electronic Journal, 2022Davide Arnaudo +8 more
openaire +1 more source
Market structure, efficiency and profitability in the Italian banking sector
2020In this paper we investigate the relationship between market structure and profitability for the Italian banking industry over the period 1999-2016, taking into account also banks’ efficiency. Our empirical results provide support to the ‘efficient-structure’ hypothesis, while market structure variables – and the related noticeable concentration ...
Coccorese, Paolo, Cardone, Antonio
openaire +1 more source
Market power and stability of financial institutions: evidence from the Italian banking sector
Journal of Financial Regulation and Compliance, 2019Purpose This paper aims to explore the relationship between bank market power and stability of financial institutions in Italy between 2001 and 2012. The authors first test the existence of a U-shaped relationship between market power and financial stability.
Cristian Barra, Roberto Zotti
openaire +1 more source
The digital transformation in the Italian banking sector
2022Arnaudo, Davide +8 more
openaire +1 more source

