Results 151 to 160 of about 12,732 (237)

To Compare Customer Satisfaction via Luxury Hotel Cases-An Application of Ordered Probit Model

open access: yes, 2012
[[abstract]]ABSTRACTThe purpose of this study is to analyze and compare customer satisfaction in the luxury hotel cases between Taiwan and Mongolia. Kano model is used to analyze the target population of customers of luxury hotel via questionnaire survey.
Baigaltugs, Tsatsral
core  

Integrating fuzzy theory into Kano model for classification of service quality elements: a case study of machinery industry in China

open access: yes, 2015
Purpose: The purpose of study is to propose and verify a method of service quality elements classification through integrating fuzzy theory into Kano model. The method has the merit of being more effective in processing customers’ psychology of vagueness
He, Lin   +3 more
core  

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