Results 151 to 160 of about 8,549 (199)

The refined Kano's model and its application

Total Quality Management and Business Excellence, 2005
Abstract Kano's model of five categories of quality attributes – attractive, one-dimensional, must-be, indifferent, and reverse quality – is widely used by industries and researchers. However, the model has a deficiency that prevents firms from precisely evaluating the influences of quality attributes.
Ching-Chow Yang
exaly   +2 more sources

Development of the Kano model

Asian Journal on Quality, 2011
PurposeThe purpose of this paper is to provide a solution for differentiating must‐be and attractive quality dimensions of the Kano model.Design/methodology/approachThe distance between the three curves of must‐be/attractive dimensions has been assumed as equal and the linear logarithmic transformation has been used in order to compute new k (Kano ...
Arash Shahin, Nasrin Nekuie
openaire   +1 more source

The reformed analytical Kano model

ICSSSM12, 2012
The traditional Kano's model is widely used by industries and researchers, but some controversy still exists surrounding the classification of quality attributes. Furthermore, the resultant Kano category is not a true quantitative measure. Although the analytical Kano model is proposed to manage these issues, the model still has room for improvements ...
Yu-Cheng Lee, Ya-Li Wang, Shao-Bin Lin
openaire   +1 more source

Brief Review: Kano Model in Healthcare

Research Posters, 2023
Here we discuss the use of the Kano Model in the hypothetical example of a re-design of resident conference experience. Kano appreciated that there were a number of attributes to quality. These are discussed in this brief review.
Espinosa, James, Ho, David, Lucerna, Alan, Schuitema, Henry   +3 more
openaire   +1 more source

Classifying customer requirements using Kano model and Kano map: the case of hospital services

International Journal of Productivity and Quality Management, 2017
Arash Shahin
exaly   +2 more sources

An Integrated Framework of Refined Kano's and Kano-CKM Models in Classifying Customer Requirements

Journal of Statistics and Management Systems, 2013
AbstractThis study proposed an integrated framework of applying refined Kano's model and Kano-CKM (Customer Knowledge Management) model in classifying customer requirements of Taiwan High Speed Rail in Taiwan. The traditional Kano's model does not take into account the degree of importance of quality attributes.
Hsin-Hung Wu, Jiunn-I Shieh, Yu-Mei Lu
openaire   +1 more source

SERVQUAL, the Kano Model and QFD

2016
The literature on service quality theory and SERVQUAL, the Kano model and QFD, as well as their integrated use in different service sectors are reviewed in this chapter. It is found out that integrating the three tools may yield valuable results that cannot be obtained by using either of them alone. The literature review also revealed that there are no
Low Sui Pheng, Zhu Rui
openaire   +1 more source

Das Kano-Modell der Kundenzufriedenheit

Marketing ZFP, 1996
Die Entstehung des Kano-Modells88 datiert in den 70ern, als die Firma Konica realisierte, dass ihre neue Kamera vollkommen anders sein musste als alle damals auf dem Markt befindlichen. Als die F&E- und die Marketingabteilung Kundeninterviews durchfuhrten, stellten sie fest, dass die Kunden nur geringfugige Anderungen bestehender Modelle erwahnten. Als
Franz Bailom, Hans H. Hinterhuber, Kurt Matzler, Elmar Sauerwein   +3 more
openaire   +1 more source

Integration of FMEA and the Kano model

International Journal of Quality & Reliability Management, 2004
In almost all of the existing resources of failure mode and effect analysis (FMEA), “severity” is being determined from the designers’ point of view, not from the customers’ side. In this paper, a new approach is proposed to enhance FMEA capabilities through its integration with Kano model.
openaire   +1 more source

Evaluating features of Moto Park using The Kano Model

2021 IEEE International Conference on Consumer Electronics-Taiwan (ICCE-TW), 2021
Transportation takes us to anywhere we want to go and makes our life easier. Whether to take a car or motorbike depends on the distance, people prefer cars for the long-distance and motorbike for the short distance journey. A small country like Taiwan has 23 million population with 94% of them owning a personal motorbike.
Lai-Chung Lee, Monika Panchal
openaire   +1 more source