Factors influencing the nature of client complaint behaviour in the aftermath of adverse events
Veterinary Record, Volume 196, Issue 6, 15/22 March 2025.Abstract Background Negative veterinary client complaint behaviour poses wellbeing and reputational risks. Adverse events are one source of complaint. Identifying factors that influence adverse event‐related complaint behaviour is key to mitigating detrimental consequences and harnessing information that can be used to improve service quality, patient ...
Julie Gibson +3 more
wiley +1 more source
Barriers to paramedic professionalisation: a qualitative enquiry across the UK, Canada, Australia, USA and the republic of Ireland. [PDF]
BMC Health Serv ResFeerick F +5 more
europepmc +1 more source
How do street‐level organisations adapt to a new policy framework? Evidence from a Swiss canton
Australian Journal of Public Administration, EarlyView.Abstract This article examines how street‐level organisations (SLO) respond to new legal framework conditions after regulatory reform. Organisational response to a changed legal framework is key to understand implementation resilience as established organisational practice may collide with new legal obligations.
Claudio Domenig, Fritz Sager
wiley +1 more source
Australian Journal of Public Administration, EarlyView.Abstract Intersectional theory recognises inequity is rarely the result of one social identity; social identities, and their interaction with context and power relations, offer some protective factors, while marginalises others. Taking an intersectional approach to social policy has the potential to provide deeper insights in terms of identifying and ...
Shona Bates, Rosemary Kayess, Ilan Katz
wiley +1 more source
Administrative burden as a constraint on freedom in the modern welfare state
Australian Journal of Public Administration, EarlyView.Abstract The administrative burden literature has demonstrated a variety of ways in which administrative burdens can act as barriers to citizens accessing services to which they are entitled. This paper connects these insights to ideas from the Capabilities Approach to Human Development to articulate the ways that administrative burdens can be ...
Jeremiah Thomas Brown, Eleanor Malbon
wiley +1 more source
Medical assistance in dying in Canada: A review of regulatory practice standards and guidance documents for physicians. [PDF]
Palliat Care Soc PractClose E, Gupta M, Downie J, White BP.
europepmc +1 more source
Australian Journal of Public Administration, EarlyView.Abstract It is not uncommon that original aspirations of social policy go astray during implementation. Issues that are the focus of social policy are often tied to various competing social, political, and value positions, making them unfailingly ‘wicked’ and rendering the design and implementation of solutions inherently challenging.
Eloise Hummell +3 more
wiley +1 more source
Characterization of cases and analysis of First-instance Judgments in Ethical Proceedings at the Regional Council of Veterinary Medicine of the State of São Paulo. [PDF]
Braz J Vet MedRuiz RT +4 more
europepmc +1 more source
The influence of religious institutional logic in frontline work
Australian Journal of Public Administration, EarlyView.Abstract This research analyses the influence of religion—as an institutional logic—on the work of frontline workers (FLWs) in hybrid public policy implementation contexts. We conducted semi‐structured interviews and used vignettes with 37 therapeutic communities (TCs) in the state of São Paulo, Brazil, which provide care for individuals with ...
Giordano Magri +5 more
wiley +1 more source