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Issue formulation in a multi-actor context: a five-step approach

SMC 2000 Conference Proceedings. 2000 IEEE International Conference on Systems, Man and Cybernetics. 'Cybernetics Evolving to Systems, Humans, Organizations, and their Complex Interactions' (Cat. No.00CH37166), 2002
Problem formulation is one of the most crucial steps in any systems engineering effort. This paper describes a five-step approach to systems problem formulation in which the different crucial aspects are addressed consecutively. The approach first emphasizes (1) the analysis of a problem's context and (2) the formulation of objectives, as this may ...
openaire   +1 more source

Dynamic multi-actor engagement in networks: the case of United Breaks Guitars

open access: yesJournal of Service Theory and Practice, 2017
Purpose The purpose of this paper is to explore the dynamic process of multi-actor engagement by examining how it evolves and spreads in actor networks. The authors challenge the dyadic perspective adopted by previous research.
Loïc Pengtao Li   +2 more
exaly   +2 more sources

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